Windows 10: Screen Time Limits on Child Accounts Not Working for All Children: Appears Random

I have a relatively large family. I have six children set up with their Microsoft account on three of our Windows 10 machines, and each child has screen time limits set with "Use one schedule on all devices" on. All children have logged in to at least two of the three machines with their Microsoft account, and most all three. When I look at my Microsoft Family page, however, two children show only 1 device, one shows zero, another all three, yet another only 2 ... it appears random to me. I recently made sure the latest version of Windows 10 was installed, and the problem persists. I checked w

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time limits not working on child account

I have two children, each with their own Microsoft account. My older child's account works just as it should, but the time limits my younger child's account spontaneously turn off. I tried calling Microsoft support, but they were unable to resolve the
problem (or speak English clearly). My account password is currently 22 characters long, I change it often, and I have 2 step verification, so I'm pretty sure my kid is not hacking in and turning it off. I also checked recent account activity and it showed
no log in to my account when the time limits turn off. Has anyone else experienced this problem? were you able to resolve it?

 

Windows 10 Screen Time Limits for Child Accounts

OK. So, I've been using Screen Time schedules and hours for all of my children's accounts for over a year, and occasionally things get messed up, and these are my observations so far:

• If the account gets locked because of Screen Time limitations, and the child (who is prompted and tempted to) presses Request More Time, then it DOES NOT matter what the parent does with the Screen Time parameters of the account (except removing them altogether
  - which works as long as you LEAVE them OFF,) changes made to Screen Time WILL NOT unlock the account. THIS IS A BUG.
• In order to allow the child back on the computer after the child has requested more time, even the NEXT DAY, the parent must approve additional time from the request email, or (as long as the Child is NOT an administrator on the computer,) use the My Parent
  is Here override.

Examples:

• I had disabled 2 of my children's accounts, using Screen Time limits to BLOCK every day of the week. I enabled Child #1's account, one day, Thursday, June 11th, for 2 hours, and when he came back the next day, he pressed Request More Time. Now, no matter
  what I do, his account is locked everyday with the message that he will be allowed to log in again on June 18th - even though I have UPDATED his Screen Time Limits to 3hrs EVERY DAY. If I turn Screen Time Limits OFF, of course he's allowed to login, HOWEVER,
  as soon as I go into my Microsoft account, and turn Screen Time Limits ON, his account immediately locks, saying he will be allowed to log in on June 18th. He has to send me a Request for More Time EVERY DAY, and I need to respond to the email, in order to
  enable him to log into his account.

• The other child, Child #2,, DID NOT ever Request More Time, and as soon as I updated his Screen Time Limits, BOOM! he was able to log into his account.

• Today, my older son, that I have set to MAX SCHEDULED as far as duration, and I have his account disabled from 11:30PM to 5:00AM, was playing a game last night and his schedule with Screen Time expired. Yes, he presses Request More Time. Of course, I was
  in bed and never saw the e-mail. He also went to bed. Got up this morning played his game for 45 minutes, let his account stay logged in, and the computer went into screen lock, and at 3:17PM this afternoon, he tried to (login) unlock his screen and the message
  that came up said that he Ran Out of Screen Time. HOW?? He has MAX SCHEDULED? He IS an administrator on his laptop, and I had to have him Send me a Request for More Time, and I granted him 8 hours, and THAT unlocked his account. We'll have to SEE what happens
  tomorrow!

Clearly, this Screen Time Limits for Windows 10 (most recent version) has issues and bugs. Please focus and fix them - this whole falderall with Microsoft Parental Controls is driving me NUTS!

 

windows 10 time limits for my children

Hi Yisrael,

Setting up screen time limits can be done using your Microsoft account. We suggest logging in to your account on this

website. Once done, you can follow the steps in this article to set up time limits for your children's account.

Should you have further questions, please let us know.