Windows 10: Screen time requests sent to mom successfully, but not working when accepted.

Hello.

The Screen Time limits that my parents set up on my account are fully functional when manually applied from the P.C., but remote requests do not process, even though they were accepted. What can I do?

I've also noticed that wpctok.exe is missing. What can I do to replace it?

Thanks,
-Daegel Xenus

:)

 

Microsoft Family additional Screen Time requests not being sent

Support Engineers:

Please read my issue and the steps I have already taken very carefully -

My Issue:

• I have screen time management setup for my children.
• When they surpass their allocated time, they are presented with the option to request additional time (as expected).
• PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
• CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

Steps I have already tried that did not work:

• Rebooted
• Tried to submit the request from multiple PCs
• Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
• Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
• Applied all known Windows Updates

PLEASE HELP!

Thank you for your time

 

Family screen time sending "Can <child> have more screen time?" requests to wrong email address

I have a Family set up with screen time limits for a child. Last night, they wanted more Minecraft time, so they clicked the "Request more time" button in Windows 10. I didn't receive an email.

I got into work this morning and found that the email had been sent to my work email address, not my home email address.

Previously, I had both email addresses registered with my Microsoft account. However, I have since removed my work email address from my Microsoft account. I can't even find a reference to it anywhere on the Microsoft account page.

Questions:

• How is it that the screen time requests are going to an email address that is no longer part of my account?
• How can I adjust what email address the screen time requests are going to?

 

Microsoft Family additional Screen Time requests not being sent

Hi Billion -

This is a good suggestion. I tried to remove the family member (the other adult on the account) and then re-add it. Then we tried sending a request from a child account. I got the request email, but she did not, so unfortunately this suggestion appears not
to work.

What would cause one account to get emails and another account to not get them? I wish there was some diagnostic log exposed so it might be easier to get good recourse to these mysterious problems.

Do you have any other suggestions?