Windows 10: Screen went to vertical orange and whitelines. Now when booting keyboard and mouse do not work

My pc was not being used and the screen went to orange and white vertical lines. I rebooted and go the same thing. The cursor is in the upper left corner blinking. By powering off and on again it goes into Recovery mode, but the keyboard does not work to select the Language so I can go no further. I have no way to put input in to the computer to get it up. I have tried booting from a recovery disc with the same results. Have switched to a powered usb hub. Unplugged everything except the keyboard. Put the keyboard in the back upper right usb port as I saw on one article. Interrupting power 3 times does the same thing. I do not get a system reset option, just the Recovery wanting me to select a language. I cannot select anything, the keyboard doesn't work. I did get a Microsoft update recently. This is a Dell desktop. Not sure which area to post in.

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Mouse, keyboard, and touch screen suddenly not working

Hello,

I realize the inconvenience you are facing in accessing the mouse, keyboard, touchscreen on your device. Do not worry we will help you with this issue.

I would like to inform that this issue might have occurred due to outdated/ corrupted drivers on your device.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Have you made any hardware/ software changes to the operating system prior to this issue?
• Are you able to access the device using external mouse and keyboard (Confirm to us)?
• Are you able to boot the device to Safe mode with Networking?

If you are able to access the desktop using external mouse and keyboard, try the below troubleshooting steps and check if it helps.

Step 1: Update the keyboard drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right click on the Keyboard driver and click on
  Update driver software.

Step 2: Update the Touchpad drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on Update driver software.

Step 3: I suggest you to update the drivers for touch feature in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Touch screen driver and select Update Driver Software.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.

Thank you.

 

Mouse/Keyboard work in BIOS, they do not work once computer boots


I have been using computers for over 25 years now, and I have never run across a problem like this. Backstory: I built my current PC about a year ago. Everything worked perfectly until about 5 days ago. At that point, it needed to restart. I restarted it, and upon boot neither the mouse or keyboard would respond. I tried a different mouse and keyboard, they did not work either. I tried both of the mice and keyboards with another PC, and they worked fine. This absolutely rules out the problem being the inputs.Then, I noticed that the mouse and keyboard do work in BIOS. However, after exiting BIOS and booting, they stop responding altogether. I have gone into system recovery countless times and tried literally every recovery option listed, to no avail. Any suggestions to help would be GREATLY appreciated. For the past 5 days I have literally had a $3000 paperweight.