Windows 10: scroll wheel will not work in Photos app

I want to open a photo and then scroll through to the precious or next photo. The photos app is set up to do that, but it doesn't work, it works for zoom Ctrl+scroll wheel. The most frustrating thing is that all the fix posts are outdated! this seems so simple, why hasn't it been fixed?

:)

 

Windows 10 - Photo App - Arrow Keys, Mouse Scroll wheel & Next/Previous arrows do not work

Hi Lozza47au,

Thank you for posting your question in the Microsoft Community Forums.

I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

1. On the other computer where you have described ‘something has gone haywire’, are you aware of any changes made to the PC prior to this issue?
   
2. Is the arrow keys and mouse scroll wheel issue specific to particular photo in that photo folder?
   
3. Do you face the same issue when you open the photo in a different application?
   
4. What is the make and model of the Keyboard, mouse?
   

However, let us try these methods one by one to check if that helps.

Method A: Suggest you to refer to the suggestions from Ernie San dated November 22, 2016 and Dan9090 dated September 1, 2017 to check if that makes any difference.

https://answers.microsoft.com/en-us...ll-wheel/e7c0b95c-34cd-4a92-8797-44fbfc8077a8

Method B: You may also want to move couple of photos to a different location and check if those Photo app options work normally.

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Photo Viewer How to mouse scroll to next photo

How to reset the Scroll Wheel to Zoom again instead of viewing next photo

1. Open the Windows Icon (lower left) and scroll through the list of apps
2. Open the PHOTO app
3. Select the “three dot” icon in upper right corner …
4. Select SETTINGS from the pulldown menu
5. Look under Viewing and Editing Section, the Mouse Wheel Subsection
6. Select “Zoom In and Out” instead of “View Next or Previous Item”

 

Photos app and scrolling issue


Hi, should work...does for me. Have you tried uninstalling, reinstalling Photos?

Presumably scrolling works elsewhere.

A couple of other people have reported this issue here- unresolved.

This one suggests an issue with a Logitech mouse:
Windows 10 Photos problems (fixes? not alternatives) - Windows 10 Forums