Windows 10: Sculpt comfort mouse stoped working

I have been using the sculpt comfort mouse for a time now. I have the mouse and the keyboards, but suddenly my mouse stopped working.

The keyboard works properly, but it seems like the usb receiver is not getting the mouse.

The battery is fine. Tried with new ones and the blue light is on.

I tried removing the reciever and reinstaling it in my computer,

also tried erasing the mice device driver and reseting the computer,

lastly I tried it on another computer and its the same.

Keyboard works fine but the mouse is not being recieved.

Any suggestions?

:)

 

Microsoft Sculpt Comfort Mouse Windows Button Stoped Working on W10

Hi Merlin,

Welcome to Microsoft Community.

I appreciate your interest in windows 10 and also for trying troubleshooting steps to fix issue. I understand the inconvenience you faced. I apologies for your inconvenience I will certainly help you to resolve issue.

I would suggest you to install the latest drivers for
the Microsoft Sculpt Mouse and check.

Follow the link:

http://www.microsoft.com/hardware/en-us/d/sculpt-comfort-mouse

I hope this helps.

Let us know the status of the issue so that we can assist you better.



Thank You.

 

Sculpt comfort mouse windows 10 gestures

Hi Jacob,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing in accessing Sculpt Comfort Mouse on Windows 10.

This issue might have occurred due to corrupted/ outdated drivers, try the below and check if it helps.

Step 1: I suggest you to uninstall the mouse drivers.

• Right click on Windows key,
  select Device Manager.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on
  Uninstall.

Step 2: Manually install the mouse drivers from the link below.

Refer: Sculpt Comfort Mouse

Choose the current operating system under
What operating system are you using?

Hop it helps. Kindly update the status of this issue, we will be happy to help you.

 

Microsoft Sculpt Comfort Mouse is not working

Hi Gary,

Welcome to the Microsoft Community and thank you for posting your query.

To assist you better, I would like to know what is the make and model of the computer?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

For the issue with network connection. I would suggest you to run Network troubleshooter, it will automatically troubleshoot the network problem and check. If it helps.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on View all on the left navigation pane.
  
• 
  Click on Network troubleshooter.
  
• 
  Click on Advanced on the Network troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Network troubleshooter.
  

Method 2.

For the issue with mouse, I suggest you to go to the below link, select Windows operating system, try downloading the mouse driver and install the same.

http://www.microsoft.com/hardware/en-us/d/sculpt-comfort-mouse

Hope this helps. Keep posting us with the status we will be glad to help you.