Windows 10: Sculpt ergonomic desktop freezes

Discus and support Sculpt ergonomic desktop freezes in Windows 10 Drivers and Hardware to solve the problem; While using the Sculpt ergonomic desktop set on my new PC Windows 10, 64bit, with all recent windows updates, my set freezes every few hours. The only... Discussion in 'Windows 10 Drivers and Hardware' started by LiorLapid, Jul 15, 2020.

  1. LiorLapid Win User

    Sculpt ergonomic desktop freezes


    While using the Sculpt ergonomic desktop set on my new PC Windows 10, 64bit, with all recent windows updates, my set freezes every few hours. The only way to fix the issue would be to take the USB dongle out and re-insert it to adifferent USB port re-connecting the dongle to the same port does not solve the issue. The fix holds for a few hours, and then it freezes again.


    Since the set is still under warranty, it was replaced with a brand new one - but the problem persists.

    Using the set on a different PC did not replicate the problem - it worked just fine.


    I have the latest version of the driver for the set, as well as recent drivers for the motherboard, USB controllers, etc.


    What can I do?

    :)
     
    LiorLapid, Jul 15, 2020
    #1
  2. Junaid_A Win User

    Sculpt ergonomic desktop - Replacement

    Hi,



    Thank you for writing to Microsoft Community forum.



    • What is the version of Windows installed?


    I suggest you to get in touch with the Microsoft Hardware
    Support
    to know about the replacement criteria. Meanwhile, you may also go through the
    Warranty Limit Manual given under Sculpt Ergonomic Desktop.



    Regards,
     
    Junaid_A, Jul 15, 2020
    #2
  3. petr55555 Win User
    Sculpt ergonomic desktop - Replacement

    Hi,

    A usb wireless reciever for my keyboard and mouse "Sculpt ergonomic desktop" was stolen from my Laptop

    Is it possible to get a replacement? If so, what information do you need from me?

    Thank you

    ***Modified title from: Sculpt ergonomic desktop***
     
    petr55555, Jul 15, 2020
    #3
  4. Sculpt ergonomic desktop freezes

    Sculpt Ergonomic Desktop missing keystrokes

    Hello,

    This issue with your Windows Sculpt Ergonomic Desktop is usually due to a corrupted or outdated device driver. However, for us to isolate the issue, we need additional information. Kindly answer the questions below:

    • Have you tired to connect your keyboard to another PC to make sure that it is working properly?
    • Are you getting any error messages?

    In the meantime, we suggest that you run the Hardware and Device Troubleshooter. This automated tool will check the device connected to your PC for any known issue and resolve it automatically. Refer to this link to access the troubleshooter:
    Find and fix problems with devices and hardware.

    If no issues are found, you can download and update the latest drivers at this

    link
    .

    Should you need additional assistance, do not hesitate to get back to us.
     
    Jennifer Bri, Jul 15, 2020
    #4
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Sculpt ergonomic desktop freezes

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