Windows 10: SD card error "cant find audio device"

I have absolutely no problem on my HP ENVY laptop running windows 10 with sound. Until I try to run a movie file on an SD card. Then i get the error

CANT PLAY - WE CANT FIND AN AUDIO DEVICE - 0x8889000f.

The file will not play at all - even the video, and i have to shut it down. I can play this SD card on my other HP running windows 10 same version same build. So i know the card is not corrupted. I am using the "movies & TV app' for windows 10 to view.

HELP. These are videos of my kids and i want to make copies for them.

:)

 

sd card error

Hi,

This issue that you're experiencing when inserting an SD card into your computer's card reader can sometimes occur if your SD card is corrupted. For us to isolate this issue, please provide the following information:

• Is this the first time that you've experienced this issue? Were there any programs or Windows update that was installed on your device prior to this issue?
• Have you tried inserting a different SD card into your device to check if the same issue will persist?
• What troubleshooting steps have you tried so far?
• If possible, send us a screenshot showing the complete error message that you're getting.

Looking forward to your response.

 

SD card failure

Hi Andrew,

I would need to ask few questions so I can isolate your concern properly. Kindly answer the following:

• Did you get a specific error message?
• What are the troubleshooting steps you have done so far?
• What's the current build of your computer? Press Windows key + R and then type winver.
• Did you try to run a full system scan using your anti-virus? Can you tell us the result?
• Does your SD card has a write protection?

Meanwhile, you may try these troubleshooting steps:

Step 1: Run the Hardware and Devices troubleshooter. Open Settings> Update & Security> Troubleshoot> Hardware and Devices> Run the troubleshooter.

Step 2: Check SD Card in Disk Management.

1. Open Disk Management.
2. Your SD card will appear as a removable disk.
3. Check if it has a drive letter.
4. If it does not show anything, right click the SD card and then select “Change Drive Letter and Paths”.
5. Click “Add” and select a drive letter, then click “OK”.

Step 3: Update SD card driver.

1. Open Device manager.
2. Find your SD card and right click it.
3. Select Properties.
4. Click the driver tab and then select Update Driver.

Note: You may need to use a keyboard and mouse to connect to your laptop to perform the said steps if it does not allow on tablet mode.

 

WINDOWS 10 SD CARD RECOGNITION

Hi,

There’s a possibility that the SD card is not compatible with your device.
To better assist you, please clarify the following:

• What troubleshooting steps have you done so far?
• Does any other SD card work on this device?
• Does the SD card work on a different computer?
• Are you getting any error messages?
  

Regards.