Windows 10: Sea of thieves black screen help me

When i load up the game it starts out fine than a few seconds later it goes to a black screen if anyone knows how to fix this help me out please.

:)

 

Sea of Thieves not available?

Hi HideTheHorizon,

Thank you for posting your question in the Microsoft Community Forums.

Appreciate your efforts to work on this issue.

I can understand the situation must be difficult for you when the Microsoft Store app doesn't work as it should.

• Have you signed in to the same account that was used for purchase?
  

Suggest you to refer to the following information from this article
"To find out what regions you can purchase Sea of Thieves in, and what languages are currently supported refer to the useful articles on the Sea of Thieves".

Sea of Thieves FAQ: https://support.xbox.com/en-US/games/game-titles/sea-of-thieves-faq

Troubleshoot problems with Xbox Play Anywhere games:
https://support.xbox.com/en-US/games/game-titles/xbox-play-anywhere-help

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Sea of Thieves download

Hi,

You could try the following:

Reset the Windows Store

You can use the steps below to refresh the Store which will clear the cache and refresh your library and permissions.

• Close the Windows Store app if you have it open.
• Click Start and type wsreset.
• Right-Click on the command and click Run as Administrator. If the Windows permission box appears, click
  Yes or Run.
• A black MS DOS screen will appear for a few seconds. Wait for it to disappear and the Store will automatically open.
• Attempt to install Sea of Thieves

If you have further questions, feel free to reply to this thread.

Kind regards,

Leon

 

Unable to download Sea of Thieves from Store

Hi,

Thank you for the reply.

Kindly follow the below steps.

Step 1: Launch Microsoft Store and click on the Account icon on the top right corner of Microsoft Store.

Step 2: Enter the email address that you used during the purchase of Sea Of Thieves game. (The email address that you have received as purchase verification mail for Sea Of Thieves).

Step 3: Once you have logged into Microsoft Store, search for Sea Of Thieves game by clicking on the Search bar on the top right corner of Microsoft Store.

Step 4: Select the Sea Of Thieves game, download and install.

Regards,

Mala.S

Microsoft Community - Moderator