Windows 10: Second hand surface laptop

Discus and support Second hand surface laptop in Windows 10 BSOD Crashes and Debugging to solve the problem; We recently purchased a brand new Microsoft Surface Laptop for work. It is a great product, however after using it for a week found it was... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by CherieHood, Feb 3, 2019.

  1. Second hand surface laptop


    We recently purchased a brand new Microsoft Surface Laptop for work.


    It is a great product, however after using it for a week found it was incompatible with our work systems and went and purchased a Microsoft Surface Pro.


    We've uninstalled everything and completed a "Hard Reset" to the laptop, however it will now no longer allow us to even log into the device as we're handing it over to someone else for personal use.


    The device won't even accept our currently Microsoft username.


    Any assistance would be greatly appreciated.

    :)
     
    CherieHood, Feb 3, 2019
    #1
  2. Brink Win User

    Boot Surface Laptop to USB - no Volume button


    Hello Jimmy, Second hand surface laptop :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Feb 3, 2019
    #2
  3. Brink Win User
    Surface Tools for IT Update for Surface Pro and Surface Laptop


    Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface
     
    Brink, Feb 3, 2019
    #3
  4. Second hand surface laptop

    Stuck at OneDrive screen during Surface Pro 6 initial setup

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Try the below suggested steps.

    Method 1

    1. Unplug all the external devices except Mouse and Keyboard.
    2. Try to reboot the device and check the status of the issue.
    Method 2

    I would suggest you to perform Power drain by following the suggested steps.

    1. Press and hold the Power Button down for 30-40 seconds.
    2. Hold the Volume Rocker up and Power ON for almost 20 second.
    3. Release the power button and wait for next 10-15 seconds.
    4. Press the power button to turn on your Surface and check the status of the issue.

    Hope it helps.

    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Feb 3, 2019
    #4
Thema:

Second hand surface laptop

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