Windows 10: Second monitor 'out of range'

Hello, I have recently bought a second monitor for my homeoffice to use in a dual monitor set-up. When I connect the second monitor, it is recognised by Windows and set with the right frequency and resolution but the display says, 'out of range'.


More information:

The monitors are AOC G2460PF 144Hz, NEC Multisync EA223WM 60Hz.

My graphics card is a Radeon RX 5700 XT.

I am running Windows 10 64 bit.

I have the latest version of Windows installed.

I have the latest drivers for the monitors installed.

I have the latest driver for my graphics card installed.

I have checked under 'Display Settings > Advanced Display Settings', if the second monitor has the correct resolution and refresh rate.


Maybe most important: When I boot Windows 10 in safe mode with only the second monitor the NEC turned on, the monitor works just fine! When I boot Windows 10 normally with only the second monitor turned on, it show the boot loading screen but then returns to giving out the 'out of range' message as soon as Windows starts to boot.


I have already tried the following:

Unplug the device and plugging it back in.

Uninstalling and re-installing the drivers for the monitor.

Uninstalling and re-installing the driver for the graphics card.


Any further suggestions as to what I should try?

:)

 

Second monitor screen resolution problem

Hi,

For us to properly isolate the issue with your second monitor screen resolution, we would like to know the following:

• 
  Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
  
• 
  When did the issue first begin?
  
• 
  To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
  

In the meantime, we suggest that you try resetting your monitor settings, and check if the issue still persists. You may refer to your monitor on how to reset it.

We look forward to your response.

 

Dual monitor issue - 2nd monitor "out of range"

Hi,



Thank you for writing to Microsoft Community forum.



The error message Out of Range usually occurs when the video card feeds the monitor, a signal stream in excess from what the monitor can handle.



I suggest you to try the steps listed below and see if it works for you:

• Boot the computer in
  Safe Mode, and right click on the Desktop.
  
• Select Display Properties and choose a lower resolution.
  
• Reboot the machine and check if it works.
  
• If the issue persists, boot the computer again in
  Safe Mode, and go to Display Properties.
  
• Click on Advanced Display Settings, and choose
  Display Adapter properties.
  
• Under Monitor tab, choose
  60 Hz as the Screen Refresh rate.
  
• Apply the changes, boot the PC in normal mode to see if it works.
  

Regards,

 

Issues while installing a second monitor in Windows 10

Really? I get a canned answer and nothing else? I posted that I had tried everything that I could find posted online. I did read the post that Andre suggested multiple times prior to posting this request for help. None of it helped.

My computer does not recognize that there is a second monitor is plugged in. The small step of changing the settings so I can put stuff on the second monitor ISN'T the issue. I am not that dumb. in the device manager there is only the single monitor listed
at one point there was a unknown device listed but my computer did not know if it was a monitor or a printer.

There has to be someone out there that knows how to fix this

Please Help