Windows 10: Secondary display content is frozen, can still see mouse and "interact" with frozen windows

Discus and support Secondary display content is frozen, can still see mouse and "interact" with frozen windows in Windows 10 BSOD Crashes and Debugging to solve the problem; I have three monitors plugged into a evga GTX 1060 ACX 2.0, the system is running latest Windows 10 pro. Every night I put the computer to sleep.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by sean.hudson, Feb 15, 2019.

  1. Secondary display content is frozen, can still see mouse and "interact" with frozen windows


    I have three monitors plugged into a evga GTX 1060 ACX 2.0, the system is running latest Windows 10 pro.


    Every night I put the computer to sleep. Occasionally, and more frequently the past week, I wake the computer in the morning to find very strange behavior:

    • Whatever monitor is my main display works perfectly
    • Secondary monitors turn on and show the last content they had (any open browsers, programs, etc)
    • I can move my mouse into the secondary screens and see it moving around just fine
    • When I click or do any kind of interaction on those screen, the visuals do not update (again, mouse around moving is fine)
      • Click a window, the window focus never shows; scroll or press a button on a website, doesn't show any changes; click the Windows button, menu doesn't open
    • However, I can still interact with the screens despite not being able to see what I'm changing
      • Drag a window off the screen and it magically appears on the main display; press the 1-Click buy on an Amazon item, receive it 2-5 business days later
    • Changing the main display changes the screen I can interact with
    • Mucking with the resolution of the secondary monitors does not fix the issue but it does update their visuals
    • Display driver details:
      • Date: 2018-11-12
      • Version: 25.21.14.1694
    • I am in the process of downloading NVidia 2019 drivers to see if that helps


    The only fix I've found so far (with my limited experience debugging display issues) is restarting the computer. Help!

    :)
     
    sean.hudson, Feb 15, 2019
    #1

  2. Dual Monitor setup, main display is unresponsive/frozen.

    So I have just encountered a problem with my main monitor freezing. On the frozen monitor, I can move my mouse cursor and can see it moving onscreen, but I cannot interact with anything on that screen, no clicks work regardless of if I am interacting with
    the desktop or a window above that desktop. If I use the keyboard controls, however, I can move the windows around. If I do the click drag, I also can drag across to the frozen desktop, but only if I start the click drag on the working desktop.



    I have restarted the computer, restarted explorer.exe, changed which monitor is the main display and it's always the main display that is frozen. If I make my secondary monitor the main display, that is the monitor that frozen.



    Any help? Thanks.
     
    Meeesh11011, Feb 15, 2019
    #2
  3. Frozen

    Screen says RECOVERY It looks like windows didn't load correctly. Cannot choose either choice shown because mouse does not work on frozen screen. Cannot start in SAFE mode or use any suggestions from microsoft community because it's frozen. Help!
     
    LaurieDito, Feb 15, 2019
    #3
  4. ET125 Win User

    Secondary display content is frozen, can still see mouse and "interact" with frozen windows

    Frozen Mouse

    If mouse is frozen I can't select from the device manager options
     
    ET125, Feb 15, 2019
    #4
Thema:

Secondary display content is frozen, can still see mouse and "interact" with frozen windows

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