Windows 10: Secret Neighbours will not install from the Microsoft Store

Discus and support Secret Neighbours will not install from the Microsoft Store in Windows 10 Gaming to solve the problem; Hello,I purchased "Secret Neighbours" for my son; payment went through without issues.When we click on "install" from the store/app, nothing happens.... Discussion in 'Windows 10 Gaming' started by HarryGalanos, Jul 11, 2021.

  1. Secret Neighbours will not install from the Microsoft Store


    Hello,I purchased "Secret Neighbours" for my son; payment went through without issues.When we click on "install" from the store/app, nothing happens. The button is available not greyed out but nothing happens when we press it. The game doesn't download/install.The PC significantly exceeds all the min specs as he has the latest version of Windows 10 with all the latest updates just checked it. GeForce 1030 and 16 GB RAM with Intel i7 proc.Any ideas as to what the problem is? Other apps do download when I click install. Thanks.

    :)
     
    HarryGalanos, Jul 11, 2021
    #1

  2. Minecraft installation in Microsoft store

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • Do you have any non-Microsoft antivirus program installed?
    • Does this issue occur for all games & apps from the store?
    • What is the date and time on the PC and ensure it is correct?
    • Do you get any error message or code?

    Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

    Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.

    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

    Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

    Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

    create a local user or administrator account in Windows 10
    .

    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jul 11, 2021
    #2
  3. Apps won't install in Microsoft Store

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are unable to install apps in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers
    to the questions below:




    • Do you have any non-Microsoft antivirus program installed?

    • Does this issue occur for all apps from the store?
    • What is the date and time on the PC and ensure it is correct?



    Meanwhile,
    we would suggest you to perform these steps and after every step check if you are able to install the app.



    Step
    1:
    Reset the Windows Store Cache: Press the Windows
    Logo Key + R
    to open the Run
    dialog box, type wsreset.exe, and then select OK.



    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows
    Store apps
    > Run the troubleshooter.



    Step 3:
    Refer the troubleshooting steps and mentioned
    in this article: Fix
    problems with apps from Microsoft Store




    Step 4: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and
    then try installing the game.



    Step 5: If the issue persists, then we would suggest you to create a new administrator user account and
    check, refer this article to create
    a local user or administrator account in Windows 10
    .



    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jul 11, 2021
    #3
  4. Marsh_24 Win User

    Secret Neighbours will not install from the Microsoft Store

    Microsoft game Hello Neighbour won't work after a week

    Hi This is the first time we have bought a game from the Microsoft store. We bought Hello Neighbour and my son was able to play the game for a week on his new PC which runs windows 10. It now won't load and is stuck on the opening page and won't do
    anything. We have tried running the Microsoft app troubleshooter and this didn't help. We have also uninstalled it and installed it and this didn't help. Any suggestions would be greatly appreciated. Thanks
     
    Marsh_24, Jul 11, 2021
    #4
Thema:

Secret Neighbours will not install from the Microsoft Store

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