Windows 10: Secure PDF attachment missing in Mail App. Why?

Discus and support Secure PDF attachment missing in Mail App. Why? in Windows 10 Software and Apps to solve the problem; I have received an email with secured encrypted PDF attachment. I can see that correctly in every other client web GMail, Outlook, Outlook for... Discussion in 'Windows 10 Software and Apps' started by deejeekaa, Jan 16, 2020.

  1. DEEJEEKAA
    deejeekaa Win User

    Secure PDF attachment missing in Mail App. Why?


    I have received an email with secured encrypted PDF attachment.


    I can see that correctly in every other client web GMail, Outlook, Outlook for Android, only Windows Mail app doesn't show the attachment nor any error. This is very confusing!! The app makes me believe there is no attachment, which is absolutely wrong.


    What should I do to fix this? Is is feature missing from the Mail app or just some kind of weird setting?


    Thanks!

    :)
     
    deejeekaa, Jan 16, 2020
    #1
  2. BIRDTIMS
    birdtims Win User

    Windows 10 Mail App, Gmail and Pdf Attachments

    Emails sent with Pdf attachments do not appear with the pdf attachment in the Windows 10 mail app. the email shows but the attachment is missing. This happens for every email picked up from gmail with the default gmail account type and also manual configuration
    of a gmail account. Is this a known issue? Is there anywhere to see a list of bugs for the Mail app?
     
    birdtims, Jan 16, 2020
    #2
  3. MRDOUGSS
    MrDougSS Win User
    Windows 10 Mail and missing PDF attachments

    Hi Pavan

    I am trying to use the Mail app.

    I have just run the troubleshooter and everything is fine.

    There are also no updates available.

    Having checked it would appear that it is not just pdf attachments it looks like certain word formatted tables for certain. Other than that it is hard to tell as I only made the change yesterday and I have to keep double checking my mail using my iphone
    just to see if I am missing anything.
     
    MrDougSS, Jan 16, 2020
    #3
  4. PAVAN_N
    Pavan_N Win User

    Secure PDF attachment missing in Mail App. Why?

    Windows 10 Mail and missing PDF attachments

    Hi Doug,

    Please answer these questions to assist you better.

    • When you say 'Windows mail' are you referring to Windows live mail or Mail app?
    • Are you able to get other attachments Word or Excel?

    If you are using Mail app follow the steps below.

    Run the app troubleshooter and check if it helps to resolve the issue

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

    Also install any pending updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.



    Do let us know if you are able to get PDF attachments. Thank you.
     
    Pavan_N, Jan 16, 2020
    #4
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Secure PDF attachment missing in Mail App. Why?

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