Windows 10: security info replaced and now I cannot access my account

Discus and support security info replaced and now I cannot access my account in AntiVirus, Firewalls and System Security to solve the problem; I received an email today saying that my security info has been replaced after the 30 day waiting period. When I tried to log into my account the old... Discussion in 'AntiVirus, Firewalls and System Security' started by Bigmac49, Jun 28, 2019.

  1. Bigmac49 Win User

    security info replaced and now I cannot access my account


    I received an email today saying that my security info has been replaced after the 30 day waiting period. When I tried to log into my account the old phone number seems to be there and I cannot log in. How can I contact someone at Microsoft to sort this or can someone here help me

    :)
     
    Bigmac49, Jun 28, 2019
    #1
  2. 95Viper Win User
    95Viper, Jun 28, 2019
    #2
  3. How to change password for login without verifying security info?.

    Hi Samuwella,

    Sorry for the loss, not to worry we will try our best to assist you with the issue you are facing with Windows 10 account security.

    Lets follow the below steps to fix the issue with Windows 10.

    1. We Suggest you to refer to the below article on "Get back into your Microsoft account if it's been compromised".
    https://support.microsoft.com/en-us/help/10494/microsoft-account-get-back-compromised-account

    2. Also refer to the below article on "How do I replace my security info"?
    https://support.microsoft.com/en-us/help/10634/microsoft-account-replace-all-security-info

    3. Two-step verification helps protect you by making it more difficult for someone else to sign in to your Microsoft account. It uses two different forms of identity: your password, and a contact method (also known as security
    info). Even if someone else finds your password, they'll be stopped if they don't have access to your security info.

    Refer the steps in the link :

    https://support.microsoft.com/en-us/help/12408/microsoft-account-about-two-step-verification

    Keep us informed with the above information for better assistance.
     
    Akheel Ahmed, Jun 28, 2019
    #3
  4. Vesao Win User

    security info replaced and now I cannot access my account

    Remove account


    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
      Code:
      net user test /del
     
    Vesao, Jun 28, 2019
    #4
Thema:

security info replaced and now I cannot access my account

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