Windows 10: Security issue with school account

Discus and support Security issue with school account in AntiVirus, Firewalls and System Security to solve the problem; Hey all, I purchased a computer with fingerprint and facial recognition for college, and to make it easier to use my college-related apps, I added my... Discussion in 'AntiVirus, Firewalls and System Security' started by ThomasHolmes6, Aug 1, 2020.

  1. Security issue with school account

    Hey all, I purchased a computer with fingerprint and facial recognition for college, and to make it easier to use my college-related apps, I added my college account to my computer under "Accounts used by other apps". However, adding that school account blocked Windows Hello entirely. Windows Hello Face, Fingerprint, and PIN were all "unavailable", and rendered useless. Removing that account unblocked them, but is there a way to have that account present and still use my computer's security features? I bought the computer with my own money, I own it. Though its intention is for schoolwork, and I'll need that account.

    ThomasHolmes6, Aug 1, 2020

  2. 2 school accounts

    Hello Harry,

    Thank you for writing to Microsoft Community Forums.

    If you are facing issues with syncing data of OneDrive from your School account, then I suggest you to follow the steps to

    fix OneDrive sync problems

    However, if you want to add your School’s OneDrive account to your Windows 10 computer, then please follow the steps

    how do I merge my personal and school Microsoft accounts?

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

    Prakhar Khare

    Microsoft Community – Moderator
    Prakhar_Khare, Aug 1, 2020
  3. Can't add a school account?


    Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

    I suggest you to try the below given methods and check if it works:

    Method 1:

    This issue may arise due to some file corruption, I suggest you to try running DISM tool and check if it works. To do so, refer the following steps:

    • Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
    • In command prompt, type the following commands and press Enter after each command:
    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    • Close the command prompt and restart the PC and check if it works.
    Method 2:

    I suggest you to try to create a new user account and check if you still face this issue in new user account. To create it perform the steps mentioned below.

    • Press Windows key + X key and select
      Control Panel.
    • Click on User accounts and Family Safety.
    • Click on User Account and then click on Manage Accounts.
    • Now click on Add a new user and follow the instructions.
    • Sign out from the current User account and log-in using new User account and check if issue persist.
    Hope this information helps. Please post back with the results, we will be glad to assist you further.

    Thank you.
    Parth P Patel, Aug 1, 2020
  4. 95Viper Win User

    Security issue with school account

    95Viper, Aug 1, 2020

Security issue with school account

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