Windows 10: Security key doesnt recognize my usb drive

I'm trying to get a USB security key setup and I have a USB plugged in but it acting like there is no USB drive in my computer. this error also keeps popping up and I don't exactly know what it means IDK what I need to put on the USB. /G is the USB drive.

:)

 

usb drive not recognized

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you get an error, ‘USB device not recognized’ when connecting a USB drive. I’ll certainly assist you with the issue.



However, please let us know:

• May I know the update that was installed? To check go to
  Start >> Settings >> Update & Security >> Windows Update >> View update history.
  
• Does the issue occur with only one USB drive?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to try plugging the USB to a different USB port and check if that helps. You can also try connecting the USB to a different computer and check.



Meanwhile, I would suggest you to refer the troubleshooting steps mentioned in the article
Error: “USB Device not recognized" when you try to access
a USB external hard drive except Method 1 & 2 and see if that makes any difference.



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

dont have usb for security key

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get better clarity on the issue, please let us know:

• When you say “got deleted off usb or usb flash drive is not working either way", are you unable to use USB flash drive on the computer?
• When you say “I don't exactly have a security key", which security key are you referring to?
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?

I would suggest you to try plugging the USB to a different USB port and check if that helps. You can also try connecting the USB to a different computer and check.



Meanwhile, I would suggest you to refer the troubleshooting steps mentioned in the article

Error: “USB Device not recognized" when you try to access a USB external hard drive except Method 1 & 2 and see if that makes any difference.



A security key is a physical device that you can use instead of your user name and password to sign in. Since it’s used in addition to a fingerprint or PIN, even if someone has your security key, they won’t be able to sign in without the PIN or fingerprint
that you create.​​​



However, if you had configured security key earlier by any chance, you may refer Sign
in to your Microsoft account with Windows Hello or a security key.



For additional information, see
Windows Hello and FIDO2 Security Keys enable secure and easy authentication for shared devices.



Let us know the results. If the issue persists, we will certainly assist you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

usb drive not recognized

Kirt Pierre

Sat 7/4/2020 4:59 AM

• Microsoft Community

Good Morning Nikhar,
Do please pardon my late response. You had requested the following information as it relates to

" An external usb 3.0 drive not being recognized" in Windows 10.

As follows:

Thanking you in advance Nikhar for your professional help and feedback.
Kind Regards,
Kirt