Windows 10: Security

Discus and support Security in AntiVirus, Firewalls and System Security to solve the problem; I'm not sure if this is the correct forum but I cannot get through to the virtual support site. About 20 minutes ago I received an unsolicited phone... Discussion in 'AntiVirus, Firewalls and System Security' started by Ray.TJ, Jan 14, 2020.

  1. RAY.TJ
    Ray.TJ Win User

    Security


    I'm not sure if this is the correct forum but I cannot get through to the virtual support site.


    About 20 minutes ago I received an unsolicited phone call from 'David' purporting to be from MIcrosoft saying that my computer had been attacked by website viruses and I needed to got to my computer straight away and they would sort it out. There is nothing wrong with my computer as far as I'm aware. When I asked how did I know this wasn't a scam he replied he could prove it and addressed me by my correct name and said he would give me the number of my computer and other confirmatory details when I went to my computer. It was very, very convincing and I don't think I am naive. I then hung up. Can anybody confirm if this was a scam please and am I right that MIcrosoft would not contact by 'phone?


    Many thanks

    RayTJ

    :)
     
    Ray.TJ, Jan 14, 2020
    #1
  2. QUBIT
    qubit Win User

    Corporate Security Solution

    That made me so facepalm. Some people have absolutely no clue. I hope they don't take you for granted with all this you're doing for them.

    SonicWall is a good security product, so Mindweaver's suggestion sounds like a good one and should make for a rather bigger baby step. Let's hope they take it.
     
    qubit, Jan 14, 2020
    #2
  3. CURATIA
    curatia Win User
    Microsoft Edge TLS Security


    After trying everything (not a lot of steps) listed in the Microsoft Edge support site, I did a wider search and found this very simple youtube video that fixed it immediately:

    For those who prefer not to click links the steps are simple:

    1. Click in the Cortana search bar next to the Win 10 Start button

    2. Type internet options

    3. Select internet options (control panel) from the list

    4. Click on the advanced tab

    5. Scroll down to the security section

    6. Make sure the following are all clicked:
    Use SSL 3.0
    Use TLS 1.0
    Use TLS 1.1
    Use TLS 1.2

    7. Click apply

    8. Refresh the page that was giving the error and it should now connect.

    Hope this helps, it was a 30 second fix after hours of pounding my head against the error with the Support site suggestions.
     
    curatia, Jan 14, 2020
    #3
  4. JSSSSSSSSS
    Jsssssssss Win User

    Security

    Jsssssssss, Jan 14, 2020
    #4
Thema:

Security

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