Windows 10: Seemingly random blue screen crashes occuring daily

Hello,

My computer has since for as long as I remember experiencing bsod crashes at varying frequencies. I have previously searched for online help for this twice, but without any success. The error messages in on bsod vary a lot, but I think all that information is in the attached file. And I don't think there's much more to say about it.

:)

 

Need assistance troubleshooting Windows 10 blue screens

MS info and minidump files: Public

Have been experiencing intermittent crashes since late October. Blue screen of death with unidentifiable error and restarts seemingly at random times. I noticed there were some Windows Updates installed around that time so I uninstalled them and that seemed
to have helped for awhile, but now the laptop blue screened and crashed twice again.

Let me know if I can provide more info. I never had crashes on this laptop, updated to Windows 10 with little to no problems until around 30 days later when the blue screens started occurring.

 

Microsoft Solitaire Collection Erratic Behaviour

The crashes are still occurring (more so on the Events, but sometimes on the Daily Challenges) but the nature of the crashes has changed. Previously I would finish up with random cards scattered all over my screen; now the usual crash is either a freeze
or just a black screen. In any case I'm still having to close the app, restart it, and wait all over again for data syncing and signing. A right royal pain in the backside!

 

Hi Ludwig,

Welcome to the 10forums.

I'll try my very best to guide you through the troubleshooting process for a chance to solve all the bluescreens, but it'll be a long way.
Please read my post properly, some things you may overlook quickly.
Please tell me, what have you already done so far?

Please uninstall Avast while troubleshooting and use Windows Defender as alternative.
Avast - Uninstall Completely - Windows 7 Help Forums
Avast drivers have been flagged a lot in various of bluescreens, it is highly recommended to uninstall Avast properly while troubleshooting.
Code: *** WARNING: Unable to verify timestamp for aswMonFlt.sys *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys[/quote] Please disconnect every USB device, exception for mouse and keyboard, while troubleshooting
Code: ffffd000`2571b8b8 fffff801`21f017d5 usbccgp!DispatchPdoUrb+0x2a5 ffffd000`20377448 fffff801`5f6534d7 USBXHCI!Control_WdfEvtIoDefault+0x1f7 ffffd000`20377418 fffff801`5f65153c USBXHCI!Control_MapTransfer+0x94[/quote] Please check Intel for driver updates for the network driver or reinstall the drivers.
Driver Reference Table - e1i63x64.sys
Code: *** WARNING: Unable to verify timestamp for e1i63x64.sys *** ERROR: Module load completed but symbols could not be loaded for e1i63x64.sys 0: kd> lmvm e1i63x64 start end module name fffff801`2f000000 fffff801`2f079000 e1i63x64 T (no symbols) Loaded symbol image file: e1i63x64.sys Image path: \SystemRoot\System32\drivers\e1i63x64.sys Image name: e1i63x64.sys Timestamp: Thu Mar 26 21:24:57 2015 (55146B19) CheckSum: 0007CBC7 ImageSize: 00079000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Attachment 54348
Code: fffff803`65ebf8d0 fffff801`e907165cUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x7165c 0: kd> lmvm nvlddmkm start end module name fffff801`e9000000 fffff801`e9ae8000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Thu Jul 23 02:15:19 2015 (55B03217) CheckSum: 00AA405B ImageSize: 00AE8000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Are you using RAID for your hard drive setup?
If you are, please check Intel for updates for the Intel Rapid Storage Technology drivers
Driver Reference Table - iaStorA.sys
Code: ffffd000`2cc6df38 fffff801`8ec11599Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStorA.sys *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0x71599 3: kd> lmvm iastora start end module name fffff801`8eba0000 fffff801`8ee6d000 iaStorA T (no symbols) Loaded symbol image file: iaStorA.sys Image path: \SystemRoot\System32\drivers\iaStorA.sys Image name: iaStorA.sys Timestamp: Mon Jan 14 19:00:27 2013 (50F447BB) CheckSum: 000A2FE2 ImageSize: 002CD000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Please test your memory using MemTest86+
Code: Probably caused by : memory_corruption[/quote]




Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.






Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

 

I have previously done some of these things when asking for help on microsoft's website, but as the help was unsuccessful I reset everything to how it was prior to this. So for practical purposes, I've done nothing so far.

Avast is now uninstalled.

Mouse and keyboard are my only usb devices.

How do I know which drivers to look for on that intel website?

Similarly for NVIDA. Before I remove my old drivers, I would seem beneficial to know which drivers to download afterwards.

I am not using RAID for my hard drive setup.

I've not run memtest yet.

The cbs.log file is uploaded to this link:
CBS

I'll start filling in system specs right now.

 

The system info program is listing 7 sound cards, but the profile on here doesn't allow a sufficient number of characters for this, so here's the full list:
(1) Realtek High Definition Audio (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (3) Intel(R) bildskärmsljud (4) NVIDIA High Definition Audio (5) NVIDIA High Definition Audio (6) NVIDIA High Definition Audio (7) NVIDIA High Definition Audio

 

Simply look for recenter drivers *Smile

Please try following

The data you can't add directly into the right category, I would add them into the 'other info' part.

 

For the intel drivers, I click on your link:
Driver Reference Table - e1i63x64.sys
and then click on one of the "quick-jump links" to get the full list of drivers. From here, I press f3 and search for "network driver" and there are 27 results. I do not know how to progress from that point.

Intel Rapid Storage Technology applications are removed (there only was one).

I'm currently working on reinstalling the nvidia drivers. (edit: done)

edit: I now realize your link to intel was supposed to take me directly to the correct driver. However, I can not find any updates for it on this link. There's a link to a "driver update site", but it takes me to non-existing page on intel's webiste: http://www.intel.com/content/www/us/en/404.html

 

Sorry, sometimes the driver update links become invalid due to site changes.
I'll let one of the webmasters know this *Smile

The correct download link: Download Network Adapter Driver for Windows 10

 

Intel drivers reinstalled.

MemTest86+ found no errors in 8 passes.

 

There are no errors in the cbs file, SFC didn't say 'couldn't repair'?

 

This is my mistake, seems I misspelled "scannow" for "sannow" and got a completely different type of result that did not include the key phrase.

Having redone it properly, I got the result "Windows Resource Protection did not find any integrity violation".

 

So far I'm aware of there is no sannow command.

Please let me know how it goes *Smile

 

I just had another blue screen. Is there a way to single out this dmp file, or do I need to redo and upload an entire of those debug files?

 

Unless you can open the dump yourself with the appropriate program, I suggest to run the tool again and upload it yes to add additional data.