Windows 10: Seemingly random blue screen crashes occuring daily

Discus and support Seemingly random blue screen crashes occuring daily in Windows 10 BSOD Crashes and Debugging to solve the problem; The updated debug file is attached. Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ludwig, Dec 16, 2015.

  1. Ludwig Win User

    Seemingly random blue screen crashes occuring daily


    The updated debug file is attached.
     
    Ludwig, Dec 20, 2015
    #16
  2. axe0 New Member

    Intel network driver and Nvidia display driver have been flagged.

    Also the CPU driver has been mentioned in the stack.
    Please check Intel for driver updates for the CPU.
    Driver Reference Table - intelppm.sys
    Code: 1: kd> k Child-SP RetAddr Call Site ffffd000`2c85d708 fffff800`b7c62cc2 nt!KeBugCheckEx ffffd000`2c85d710 fffff800`b7bc650d nt!KiFatalExceptionHandler+0x22 ffffd000`2c85d750 fffff800`b7ae6780 nt!RtlpExecuteHandlerForException+0xd ffffd000`2c85d780 fffff800`b7ae33a8 nt!RtlDispatchException+0x4e8 ffffd000`2c85de90 fffff800`b7bcaf82 nt!KiDispatchException+0x144 ffffd000`2c85e570 fffff800`b7bc947e nt!KiExceptionDispatch+0xc2 ffffd000`2c85e750 fffff800`a4fc1035 nt!KiGeneralProtectionFault+0xfe ffffd000`2c85e8e0 fffff800`b7a7f81c intelppm!AcpiCStateIdlePrepare+0x35 ffffd000`2c85e910 fffff800`b7a7dc6f nt!PpmIdlePrepare+0x39c ffffd000`2c85eb00 fffff800`b7bc31fc nt!PoIdle+0x1bf ffffd000`2c85ec60 00000000`00000000 nt!KiIdleLoop+0x2c 1: kd> lmvm intelppm start end module name fffff800`a4fc0000 fffff800`a4fe9000 intelppm (pdb symbols) d:\symbols\intelppm.pdb\89FABBD09556447FB6B157B5A3A81CD91\intelppm.pdb Loaded symbol image file: intelppm.sys Mapped memory image file: d:\symbols\intelppm.sys\559F383B29000\intelppm.sys Image path: \SystemRoot\System32\drivers\intelppm.sys Image name: intelppm.sys Timestamp: Fri Jul 10 05:12:59 2015 (559F383B) CheckSum: 0001FAC6 ImageSize: 00029000 File version: 10.0.10240.16384 Product version: 10.0.10240.16384 File flags: 0 (Mask 3F) File OS: 40004 NT Win32 File type: 3.7 Driver File date: 00000000.00000000 Translations: 0409.04b0 CompanyName: Microsoft Corporation ProductName: Microsoft® Windows® Operating System InternalName: intelppm.sys OriginalFilename: intelppm.sys ProductVersion: 10.0.10240.16384 FileVersion: 10.0.10240.16384 (th1.150709-1700) FileDescription: Processor Device Driver LegalCopyright: © Microsoft Corporation. All rights reserved.[/quote]
     
  3. Ludwig Win User
    Again, I do not find a download in the provided link.
     
    Ludwig, Dec 20, 2015
    #18
  4. axe0 New Member

    Seemingly random blue screen crashes occuring daily

    You won't find downloads in the links provided, but a link that gives you the official download site.
     
  5. Ludwig Win User
    intel drivers has been updated.

    Also, a few more crashes since.
     
    Ludwig, Dec 21, 2015
    #20
  6. axe0 New Member
    Please follow instructions below carefully.

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 54858

    Please install the following driver for the Intel network driver: Download Network Adapter Driver for Windows 10
    Code: fffff801`a67c5228 fffff801`9bf196dcUnable to load image \SystemRoot\system32\DRIVERS\e1d65x64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for e1d65x64.sys *** ERROR: Module load completed but symbols could not be loaded for e1d65x64.sys e1d65x64+0x196dc0: kd> lmvm e1d65x64start end module name fffff801`9bf00000 fffff801`9bf85000 e1d65x64 T (no symbols) Loaded symbol image file: e1d65x64.sys Image path: \SystemRoot\system32\DRIVERS\e1d65x64.sys Image name: e1d65x64.sys Timestamp: Thu Aug 13 11:14:29 2015 (55CC5FF5) CheckSum: 0008A15D ImageSize: 00085000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 fffff801`a67c58d0 fffff801`9c180785Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x70785 0: kd> lmvm nvlddmkm start end module name fffff801`9c110000 fffff801`9cc07000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Tue Nov 24 19:15:37 2015 (5654A949) CheckSum: 00ABBCF5 ImageSize: 00AF7000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]
     
  7. Ludwig Win User
    Another bsod after updating the drivers.
     
    Ludwig, Dec 22, 2015
    #22
  8. axe0 New Member

    Seemingly random blue screen crashes occuring daily

  9. Ludwig Win User
    I was not doing anything special, and the crash happened pretty randomly. Not any different from how I experience any of the other crashes.

    For updating the chipset driver, I get redirected to downloading Intel Driver Update Utility, which I already have installed and already have run to update the intel drivers.

    For my mouse, I can't find a driver for windows 10: Software Downloads: Wireless Laser Mouse 8000

    My keyboard is from 2004 (or somewhere around that time) and I can't even find a name on it. A bit of googling makes me able to identify it with this: Logitech Cordless Access Multimedia Keyboard USB w/PS/2 Adapter
    But I don't know how to find a driver update, if one even exist.

    Trying to run the bios update, I get this error: https://i.gyazo.com/a23a16c4cea9ed7c...f7943854f1.png
    It says that the app cannot be run on this computer. It maybe be worth noting that the System info has my bios listed as F2.
     
    Ludwig, Dec 23, 2015
    #24
  10. axe0 New Member
    For your mouse, it seems Windows 10 isn't supported, only Windows 8 software/drivers.

    For your keyboard, that is the specifications page. Since I don't know what keyboard you have I can't search.

    I can't read your language, please translate the error to english.
    That your BIOS is F2 was already noted, see my previous post.
    What we want is to update the BIOS to F7.
     
  11. Ludwig Win User
    Should I be downloading the windows 8 software for my mouse?

    The error translates to:
    "This app cannot be run on this computer
    Try to find a version for this computer from the software distributor"
     
    Ludwig, Dec 24, 2015
    #26
  12. axe0 New Member
    You could try, but be aware that problems may occur/become worse.

    Please check if the link I posted is correct for your motherboard.
     
  13. Ludwig Win User

    Seemingly random blue screen crashes occuring daily

    The link is to GA-Z87-D3HP and my motherboard is Z87-D3HP-CF, so the -CF at the end is missing but I can't find anything closer than this on their website.
     
    Ludwig, Dec 25, 2015
    #28
  14. axe0 New Member
    Do you have any disk or something that contains BIOS updates?
     
  15. Ludwig Win User
    I have a disk called "Driver & GPU Tweak" that I found in the box the motherboard came in.
     
    Ludwig, Dec 26, 2015
    #30
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Seemingly random blue screen crashes occuring daily

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