Windows 10: Selective Suspend causes USB devices on USB hub to stop functioning

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You may notice USB devices may stop functioning correctly when multiple devices connected to the same USB hub go into selective suspend. In this post, we will identify the root cause of the issue, as well as provide the most suitable solutions to resolve the issue on your Windows 11 or Windows 10 computer. When […]

This article Selective Suspend causes USB devices on USB hub to stop functioning first appeared on TheWindowsClub.com.

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USB HUB

Hi,

Incompatible USB hub driver is one of the possible reasons why this issue is happening. We recommend uninstalling the USB Root Hub driver and see if it helps. Follow the stepes below:

• Open Device Manager.
  
• Double-click Universal Serial Bus controllers to expand.
  
• Right-click USB Root Hub, then click Properties.
  
• Go to the Driver tab.
  
• Click Uninstall.
  
• Restart your computer.
  

Note: Restarting your computer will automatically reinstall a generic driver for your computer. Also, we suggest connecting your USB hub while performing the steps.

If the issue still persists, let's disable the USB selective suspend settings thru Power Options to resolve the issue. Follow the steps below:

• Type Power Options in the search box, then press Enter.
• Locate USB settings > USB selective suspend settings.
• Select Disable.

Keep us in the loop with the result.

 

Unable to disable USB Selective Suspend

Try this:

Go into your device manager and under Universal Serial Bus Controllers. Under there you will see USB hubs. In the properties for these hubs you will see a power management tab. Go under that tab and uncheck the option that allows the computer to turn the hubs off.

 

USB not working

Hi,



Thank you for writing to Microsoft Community Forums.



This issue could occur if the flash drive is damage or Windows USB root hub is not working as expected, you can try the troubleshooting steps below to further narrow down to the root cause of the issue.

1. May I know, if the USB is working on another computer?
   
2. Which version of Windows is installed on the computer?
   
3. Are you aware of any recent changes made on the computer?
   

I suggest you to check the article
USB devices may stop functioning correctly when multiple devices connected to the same USB hub go
into selective suspend, follow the steps on this article and check if this helps you.



If you don’t have any data concern, you can
format the USB from disk manager (Applicable for Windows 10), check the topic
To format an existing partition (volume) from the article, however you will have to perform this steps on your USB drive. So, make sure the USB is connected when you perform the format, please be careful to select the USB drive, if the steps
is performed on wrong drive the data on the drive will be wiped.



If you still face the issue, please reply to this post with more information.



Regards,



Amit Sunar

Microsoft Community – Moderator