Windows 10: Serious Netflix BSOD problem

Hi!

I'm experiencing a pretty serious and annoying problem with Netflix, both app and Microsoft Edge page on Windows 10. The problem is that at least once a day I get a BSOD with the error of SYSTEM_THREAD_EXCEPTION_NOT_HANDLED with a code of error of dxgmms2.sys. I've already reinstalled my Nvidia drivers, it didn't help. I tried installing the previous version of the driver, it didn't help neither. I turned off Hardware Acceleration of Windows, it didn't help. Unfortunately, I simply can't fathom what's the problem, it's just terrorizing! What's funny is that I always get that error once a day, after the BSOD happens everything works fine for the day. The next day it happens again. What's the logic here - I don't know. Can anyone help me?

My system is:
ASRock Z390 Pro4
16 gb of RAM
RTX 2070 from Gigabyte
i5 9600k
The system is installed on 250 gb 860 EVO by Samsung

With best regards,
Alexander Vorobjev

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

netflix icon disappeared from start screen

Hello,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



I suggest you to try the steps given below and check:

• 
  Type Netflix in the search bar and hit
  enter.
  
• 
  Right click on Netflix and select the option
  pin to start.
  

Hope this information helps. Do contact us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith