Windows 10: Set up - new (HP) laptop

Discus and support Set up - new (HP) laptop in Windows Hello & Lockscreen to solve the problem; I have started to set up my new laptop but am now stuck on the 'verify your identity' page. I have not used my Microsoft account fo ages and had... Discussion in 'Windows Hello & Lockscreen' started by RLP50, Mar 22, 2019.

  1. RLP50
    RLP50 Win User

    Set up - new (HP) laptop


    I have started to set up my new laptop but am now stuck on the 'verify your identity' page. I have not used my Microsoft account fo ages and had forgotten my password. I asked for a security code to be sent to my phone. It did not arrive. The screen now shows the message: 'Your session has timed out. Please restart the process'. I have not been able to restart the process. I have been unable to leave the current screen. Please help.

    :)
     
    RLP50, Mar 22, 2019
    #1
  2. FREEBIRD_9924
    freebird_9924 Win User

    Suggest new laptop/notebook

    I haven't seen laptop from Xiaomi.. are they good? Which model?

    I liked hp pavilion 360x series..suggest similar in other good brands..

    I don't know why everyone hates hp so much? I have used 3 laptops from hp in last 10 yrs..latest is hp envy 17 3d , 4.5 yrs till now, first time encountered hardware problem now, that got fixed too with routine service...might need to replace fan later. But no major issue till now.. working like new even now
     
    freebird_9924, Mar 22, 2019
    #2
  3. GARYBORDERS
    GaryBorders Win User
    Cortana hangs on setting up a new HP 15t Laptop

    I just received my HP 15t Laptop today and was following the Cortana setup screens. I got the latest updates, connected to my WiFi and created a PIN. When it came time to set up One Drive, Cortana hangs up. It will not proceed to the next step. I
    have powered down and restarted the set up process, but regardless if I choose One Drive, or store to my local drive - Cortana hangs.

    I can do NOTHING until this is resolved. I can't escape or ctrl-alt-delete out of Cortana, so my new laptop is completely non functional.

    Suggestions?

    GB
     
    GaryBorders, Mar 22, 2019
    #3
  4. ZEEBA#
    Zeeba# Win User

    Set up - new (HP) laptop

    My hp laptop wont turn on

    This is a frequent problem am sure as you have already seen from online searches.

    Flea power is usually the culprit here, basically its residual power that remains on the computer even after thecomputer has been shutdown. You can drain the flea power with the steps the other answers have suggested.

    • Disconnecting the battery and adapter
    • Press the hardpress the power button for 30 seconds
    • This should clear the flea power

    If this doesnt work, read this article its about
    a dell inspiron     but the same applies for you hp. It has some detailed step by step instructions
     
    Zeeba#, Mar 22, 2019
    #4
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Set up - new (HP) laptop

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