Windows 10: Set up Surface Pro with a work/school account

Discus and support Set up Surface Pro with a work/school account in Microsoft Windows 10 Store to solve the problem; Hello, I just purchased a Surface Pro 7 and wanted to set it up with my work/school microsoft but cannot and as a result I cannot access my Windows... Discussion in 'Microsoft Windows 10 Store' started by RosemarieDiegnan1, Oct 15, 2020.

  1. Set up Surface Pro with a work/school account


    Hello,


    I just purchased a Surface Pro 7 and wanted to set it up with my work/school microsoft but cannot and as a result I cannot access my Windows Pro digitial upgrade license - how do I get past this blocker.

    :)
     
    RosemarieDiegnan1, Oct 15, 2020
    #1

  2. Cant sign into microsoft school account on surface pro (windows 8.1 pro)

    I would like to be able to connect my microsoft school account to my computer; I was using my personal microsoft account to
    sign into my surface pro which worked fine, but I cannot sign into my school account. When I try to use school login info, it tells me my account or password is incorrect. I know I am using the correct login info.

    .
     
    Alexandra Kochanowsky, Oct 15, 2020
    #2
  3. Roohi_Taj Win User
    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Oct 15, 2020
    #3
  4. Remon Ont Win User

    Set up Surface Pro with a work/school account

    Surface Pro 4 Log in issues

    Hello Bex,

    For us to help you suggest steps to resolve the issue, we would like to know some information:

    • Did you get any error messages when signing in to your account?
    • Have you made any significant changes prior to this issue?
    • Have you tried to login using a different Microsoft account or local account on the computer?

    We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

    link
    .

    Post us back with the result.
     
    Remon Ont, Oct 15, 2020
    #4
Thema:

Set up Surface Pro with a work/school account

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