Windows 10: Several bsod while gaming

Discus and support Several bsod while gaming in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, i just brought a new gaming laptop. It's performing fine until i installed a new M.2 SSD from samsung (evo 970) of 1 TB. The laptop start to show... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Yuchen_Huang_iii, Dec 9, 2019.

  1. Several bsod while gaming


    Hi, i just brought a new gaming laptop. It's performing fine until i installed a new M.2 SSD from samsung (evo 970) of 1 TB. The laptop start to show two BSOD while i game (overwatch). Also i should mention that i undervolted my cpu with -1.50mv. I wasn't a probleem for a long time until recently. The bsod that i got was STORE_DATA_STRUCTURE_CORRUPTION, which i check tested my RAM and its was fine. And WHEA UNCORRECTABLE ERROR, which indicates hardware failure. I have no clue how i got the bsod. I have both the bugcheck analyse posted below. Can somebody please help me identify the problem? (specific the WHEA UNCORRECTABLE ERROR)


    Laptop (MSI gs75) spec:

    cpu - i7-8750H (undervolt -1.50mv with throttelstop 8.7)

    gpu - rtx-2070 mobile

    ssd1 (windows) = SAMSUNG MZVLB512HAJQ-00000 (S3W8NF0KC03929)

    ssd2 (gaming) = samsung evo 970 M.2 1 TB

    Mobo = MSI MS-17G1


    WHEA UNCORRECTABLE ERROR:

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    WHEA_UNCORRECTABLE_ERROR (124)

    A fatal hardware error has occurred. Parameter 1 identifies the type of error

    source that reported the error. Parameter 2 holds the address of the

    WHEA_ERROR_RECORD structure that describes the error conditon.

    Arguments:

    Arg1: 0000000000000000, Machine Check Exception

    Arg2: ffffcf01b68ab028, Address of the WHEA_ERROR_RECORD structure.

    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.

    Arg4: 0000000000030005, Low order 32-bits of the MCi_STATUS value.



    Debugging Details:

    ------------------





    KEY_VALUES_STRING: 1





    PROCESSES_ANALYSIS: 1



    SERVICE_ANALYSIS: 1



    STACKHASH_ANALYSIS: 1



    TIMELINE_ANALYSIS: 1





    DUMP_CLASS: 1



    DUMP_QUALIFIER: 400



    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202



    DUMP_TYPE: 2



    BUGCHECK_P1: 0



    BUGCHECK_P2: ffffcf01b68ab028



    BUGCHECK_P3: b2000000



    BUGCHECK_P4: 30005



    BUGCHECK_STR: 0x124_GenuineIntel



    CPU_COUNT: c



    CPU_MHZ: 8a0



    CPU_VENDOR: GenuineIntel



    CPU_FAMILY: 6



    CPU_MODEL: 9e



    CPU_STEPPING: a



    CUSTOMER_CRASH_COUNT: 1



    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT



    PROCESS_NAME: Overwatch.exe



    CURRENT_IRQL: f



    ANALYSIS_SESSION_HOST: MSI



    ANALYSIS_SESSION_TIME: 12-09-2019 13:15:43.0784



    ANALYSIS_VERSION: 10.0.18362.1 x86fre



    STACK_TEXT:

    ffffdf01`925efc58 fffff805`302fdfe8 : 00000000`00000124 00000000`00000000 ffffcf01`b68ab028 00000000`b2000000 : nt!KeBugCheckEx

    ffffdf01`925efc60 fffff805`31381920 : ffffcf01`ac1dabf0 00000000`00000000 ffffcf01`b68ab028 00000000`00000000 : hal!HalBugCheckSystem+0xd8

    ffffdf01`925efca0 fffff805`2fb40952 : ffffcf01`ac1dabf0 ffffdf01`925efd29 00000000`00000000 ffffcf01`b68ab028 : PSHED!PshedBugCheckSystem+0x10

    ffffdf01`925efcd0 fffff805`302ff946 : ffffdf01`925efdf0 00000000`00000002 ffffcf01`ac1dac40 ffffcf01`ac1dabf0 : nt!WheaReportHwError+0x382

    ffffdf01`925efd90 fffff805`302ffdda : 00000000`00000010 ffffcf01`ac1dac40 ffffdf01`925eff48 ffffdf01`925f0190 : hal!HalpMcaReportError+0x72

    ffffdf01`925efef0 fffff805`302ffcb4 : ffffcf01`abcf71d0 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2

    ffffdf01`925eff40 fffff805`302fff20 : 00000000`0000000c 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0

    ffffdf01`925eff80 fffff805`302fefc8 : 00000000`00000000 ffffdf01`925f0210 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4

    ffffdf01`925effb0 fffff805`303001a7 : ffffcf01`abcf71d0 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c

    ffffdf01`925effe0 fffff805`2faa4a20 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37

    ffffdf01`925f0010 fffff805`2f9d04ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10

    ffffdf01`925f0040 fffff805`2f9d0171 : 00000000`00000000 00000000`00000000 000001fb`ad30cd30 00000000`00000000 : nt!KxMcheckAbort+0x7a

    ffffdf01`925f0180 00007ff6`827bb001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x271

    000000df`9cddc400 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff6`827bb001





    THREAD_SHA1_HASH_MOD_FUNC: 4de11a045a075685c6206f99f334fdcf81e00201



    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: b81e20147bc97b7f4cdb24c82387f6cd05f9a6b5



    THREAD_SHA1_HASH_MOD: e68de900930b6f9798c6a02efd69edc806b33cb0



    FOLLOWUP_NAME: MachineOwner



    MODULE_NAME: GenuineIntel



    IMAGE_NAME: GenuineIntel



    DEBUG_FLR_IMAGE_TIMESTAMP: 0



    STACK_COMMAND: .thread ; .cxr ; kb



    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_UNKNOWN



    BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_UNKNOWN



    PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_UNKNOWN



    TARGET_TIME: 2019-12-08T22:15:13.000Z



    OSBUILD: 18362



    OSSERVICEPACK: 476



    SERVICEPACK_NUMBER: 0



    OS_REVISION: 0



    SUITE_MASK: 784



    PRODUCT_TYPE: 1



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal



    OS_LOCALE:



    USER_LCID: 0



    OSBUILD_TIMESTAMP: 2011-12-30 00:28:41



    BUILDDATESTAMP_STR: 190318-1202



    BUILDLAB_STR: 19h1_release



    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202



    ANALYSIS_SESSION_ELAPSED_TIME: 106f



    ANALYSIS_SOURCE: KM



    FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_unknown



    FAILURE_ID_HASH: {d1b54118-491d-1f97-b145-f80457d2955b}



    Followup: MachineOwner

    ---------




    STORE_DATA_STRUCTURE_CORRUPTION:

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    STORE_DATA_STRUCTURE_CORRUPTION (1c7)

    The store component detected a corruption in its data structures.

    Arguments:

    Arg1: 0000000000000000, A chunk heap buffer's hash doesn't match.

    Arg2: ffff818bf5eb4000, Chunk heap buffer whose hash didn't match.

    Arg3: 000000001ec6feb1, Expected buffer hash.

    Arg4: 0000000000451eb4, Page frame number of the corrupted page.



    Debugging Details:

    ------------------





    KEY_VALUES_STRING: 1





    PROCESSES_ANALYSIS: 1



    SERVICE_ANALYSIS: 1



    STACKHASH_ANALYSIS: 1



    TIMELINE_ANALYSIS: 1





    DUMP_CLASS: 1



    DUMP_QUALIFIER: 400



    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202



    DUMP_TYPE: 2



    BUGCHECK_P1: 0



    BUGCHECK_P2: ffff818bf5eb4000



    BUGCHECK_P3: 1ec6feb1



    BUGCHECK_P4: 451eb4



    BUGCHECK_STR: 0x1C7_0



    CPU_COUNT: c



    CPU_MHZ: 8a0



    CPU_VENDOR: GenuineIntel



    CPU_FAMILY: 6



    CPU_MODEL: 9e



    CPU_STEPPING: a



    CUSTOMER_CRASH_COUNT: 1



    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT



    PROCESS_NAME: MemCompression



    CURRENT_IRQL: 0



    ANALYSIS_SESSION_HOST: MSI



    ANALYSIS_SESSION_TIME: 12-09-2019 13:11:48.0537



    ANALYSIS_VERSION: 10.0.18362.1 x86fre



    LAST_CONTROL_TRANSFER: from fffff8056765cef4 to fffff805675c1220



    STACK_TEXT:

    fffffe02`5874f838 fffff805`6765cef4 : 00000000`000001c7 00000000`00000000 ffff818b`f5eb4000 00000000`1ec6feb1 : nt!KeBugCheckEx

    fffffe02`5874f840 fffff805`675501f1 : 00000000`00451eb4 00000000`00000666 fffffe02`5874f969 fffff805`6754ff84 : nt!SmHpBufferProtectEx+0x10ccf4

    fffffe02`5874f8a0 fffff805`6755010c : 00000000`ffffffff ffffd996`5a7caa08 ffff818b`dc8a7068 00000000`00000000 : nt!SmHpChunkUnprotect+0x2d

    fffffe02`5874f8d0 fffff805`6754d5a7 : 00000000`00000000 fffffe02`5874f969 ffff818b`dc8a7050 00000000`201be81c : nt!ST_STORE<SM_TRAITS>::StDmPageRecordUnprotect+0x1c

    fffffe02`5874f900 fffff805`6754e8ad : 00000000`00000000 ffff818b`ef66a790 00000000`00000000 fffff805`6753b7bf : nt!ST_STORE<SM_TRAITS>::StDmPageRemove+0x133

    fffffe02`5874f9d0 fffff805`6753afee : ffff818b`dc8a7000 fffffe02`5874fa98 00000000`00000001 ffff818b`dc8c8240 : nt!ST_STORE<SM_TRAITS>::StWorkItemProcess+0xc1

    fffffe02`5874fa20 fffff805`6753aeb1 : 00000000`00000000 ffff818b`00000000 ffff818b`00000000 00000000`00000000 : nt!SMKM_STORE<SM_TRAITS>::SmStWorker+0x12e

    fffffe02`5874fae0 fffff805`6752a725 : ffff818b`dc8a7000 fffff805`6753aea0 fffffe02`585cf178 000024ef`bd9bbfff : nt!SMKM_STORE<SM_TRAITS>::SmStWorkerThread+0x11

    fffffe02`5874fb10 fffff805`675c886a : ffffa381`13e80180 ffff818b`dc8c8240 fffff805`6752a6d0 00000000`00000000 : nt!PspSystemThreadStartup+0x55

    fffffe02`5874fb60 00000000`00000000 : fffffe02`58750000 fffffe02`58749000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a





    THREAD_SHA1_HASH_MOD_FUNC: 693890a1f3f5ee0dd4da8e2430836951dfaf767f



    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: cf0e61fd9c8cf66b348d4cc95b0cb1ae8bd31e41



    THREAD_SHA1_HASH_MOD: bc100a5647b828107ac4e18055e00abcbe1ec406



    FOLLOWUP_IP:

    nt!SmHpBufferProtectEx+10ccf4

    fffff805`6765cef4 cc int 3



    FAULT_INSTR_CODE: 3b9cccc



    SYMBOL_STACK_INDEX: 1



    SYMBOL_NAME: nt!SmHpBufferProtectEx+10ccf4



    FOLLOWUP_NAME: MachineOwner



    MODULE_NAME: nt



    IMAGE_NAME: ntkrnlmp.exe



    DEBUG_FLR_IMAGE_TIMESTAMP: 0



    IMAGE_VERSION: 10.0.18362.418



    STACK_COMMAND: .thread ; .cxr ; kb



    BUCKET_ID_FUNC_OFFSET: 10ccf4



    FAILURE_BUCKET_ID: 0x1C7_0_nt!SmHpBufferProtectEx



    BUCKET_ID: 0x1C7_0_nt!SmHpBufferProtectEx



    PRIMARY_PROBLEM_CLASS: 0x1C7_0_nt!SmHpBufferProtectEx



    TARGET_TIME: 2019-11-06T21:51:42.000Z



    OSBUILD: 18362



    OSSERVICEPACK: 418



    SERVICEPACK_NUMBER: 0



    OS_REVISION: 0



    SUITE_MASK: 784



    PRODUCT_TYPE: 1



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal



    OS_LOCALE:



    USER_LCID: 0



    OSBUILD_TIMESTAMP: unknown_date



    BUILDDATESTAMP_STR: 190318-1202



    BUILDLAB_STR: 19h1_release



    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202



    ANALYSIS_SESSION_ELAPSED_TIME: 1ea4



    ANALYSIS_SOURCE: KM



    FAILURE_ID_HASH_STRING: km:0x1c7_0_nt!smhpbufferprotectex



    FAILURE_ID_HASH: {677f42d4-ea31-d924-1621-3373689c0a0a}



    Followup: MachineOwner

    ---------

    :)
     
    Yuchen_Huang_iii, Dec 9, 2019
    #1

  2. BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Dec 9, 2019
    #2
  3. cplpro Win User
    7 different BSoD

    Hey guys,

    I have a serious problem. I make it as short as possible:

    • system runs 100 % fine with the 10.12
    • updatet to Catalyst 11.1 -> BSoD
    • updatet to 11.1 Hotfix -> BSoD
    • rollback to 10.12 -> BSoD
    • removed ALL AMD files manually, installed 10.12 -> BSoD
    • Temps are fine
    • no sfc /scannow errors
    • no chkdsk errors
    • Prime, Furmark all fine
    • regardless what driver I install -> BSoD
    • I did no hw changes, no OC
    Here are my BSoDs I receive:
    • 0x0000010e
    • 0x1000007e
    • 0x0000007e
    • 0x0000004e
    • 0x0000003b
    • dxgmms1.sys
    • PFN_LIST_CORRUPT
    They all refer to the GPU of course ...

    From now on I receive a BSoD every time I try to play a game (especially BC2 and SC II) even if I completely remove the old driver and make a clean install.
    Apparently the 11.1 damaged my system irreparable.

    Any advice or info would be very much appreciated *Smile Several bsod while gaming :)
     
    cplpro, Dec 9, 2019
    #3
  4. dtex Win User

    Several bsod while gaming

    BSOD CLOCK_WATCHDOG_TIMEOUT (& Others) On Some Games


    Hi,

    I've had Multiple BSOD's While playing (High End) games. While playing games such as GTA IV or Player Unknown i have had multiple BSOD, this only seems to happen on games that require a lot of power to run. I have played games like ORI & Blind Forest and Counterstrike for 4 hours+ Without any errors.

    Specs:
    Intel Core i7 6700K @ 4.00GHz
    16.0GB Dual-Channel
    ASUS Z170-P
    NVIDIA GeForce GTX 980 Ti
    Windows 10 Home 64-bit

    BlueScreen View:

    Hal.dll
    Ntoskrnl.exe
    IntelPPm.sys

    BSOD Exprienced:

    Clock_Watchdog_Timeout
    Driver_IRQL_NOT Less or Equal
    IRQL_NOT Less or Equal
    Kmode_exception_Not_Handled

    After contacting my supplier he suggested a number of things to try fixing the issue, and now he has got to the point of suggesting i need a new graphics card. I do however not believe however the issue is solely a faulty graphics card.

    I have tried the following fixes:
    • Reformatted Windows
    • uninstall all Nvidia and Graphics drivers and fresh install
    • Installed all updated Drivers
    • Memtest (4 Hours)
    • GE Benchmark

    I presume someone would want to look at the minidumps? Please let me know and i will edit on to this post, any help would be greatly appreciated!

    Thanks,
    Connor
     
    dtex, Dec 9, 2019
    #4
Thema:

Several bsod while gaming

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