Windows 10: Severe Issues with the Battery Driver

I have been for around 3 years reporting this terrible bug and no results.


There is a bug and I'm not only the one facing it. The PC "detects" a critical battery level and just shuts down or hibernates. You could even have even 99% of the battery charged and still goes to hibernation mode. How hard is it to add an additional validation to check it? Or maybe at least a timer like in macOS? It's so odd that I have reported this for years without any progress, not even an Official Microsoft answer.


Tickets ignored in the Feedback Hub:

1. https://aka.ms/AAambql
2. https://aka.ms/AA8r4gp
3. https://aka.ms/AAamm7p
4. https://aka.ms/AAamm7n
5. https://aka.ms/AAamm7r
6. https://aka.ms/AAamm7q

I don't know where else I can report it. It's completely insane behavior. The engineers are ignoring it. From my conversations with my friends with other PC brands, they also experience it on regular basis and no one is taking any action. The first link even shares the issue in action, I was recording the screen when it hibernated immediately with around 80% of the battery charged.


Does anyone know a workaround to avoid this? I have tried several things, changed the battery configuration, enabled the USB to keep working while hibernating? Nothing works.


It's getting me nuts. Once, it was so critical that the PC was connected, it installed the latest Windows 10 patch and crashed while it was charging and showed a Blue Screen of Death related to a Battery Failure. Something has to be done.

:)

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

Plugged in but battery does not charge

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

Battery accepting part of charge.

Hi Bob,

There are several reasons why this issue occurs, such as an outdated or corrupted battery driver, or due to a defective battery. To isolate your battery issue, kindly answer the following questions:

• What is the make and model of your device?
• Did you make any changes prior to the issue?
• Have you tried using a different charger and check if the issue is the same?
• What troubleshooting steps have you done so far?

Meanwhile, as an initial troubleshooting, we recommend that you run the
Power Troubleshooter. This will detect any issues related to your battery. To do this, follow these steps:

• Click Start menu, type troubleshooting, then press
  Enter
• Click Improve power usage, then click
  Next.
• Once done, restart your PC and check if the issue persists.

If in case that the issue still occurs, we suggest that you check for available driver and update it. To do so, follow the steps provided on this
link. The article will provide you steps on how to update your device driver.

Please post us back with the results for further assistance.