Windows 10: Shokz bluetooth headset no longer works after installing windows 11

I have used my Shokz bluetooth headphones for almost a year now for work. They are amazing and I love them and spent some good money on them. After doing the required Windows 11 installation for my work laptop the heaphones do not conduct sound through their speaker. I have spent hours with two differernt technical leaders at my company who cannot figure it out. I have also contacted Shokz, who said if the headphone work fine with any other product that means this is a Windows problem. Please help.

:)

 

My Shokz Open Comm bluetooth headset does not show up in my Windows 10 Laptop.

My Shokz Open Comm bluetooth headset will not connect or appear on my HP Z mobile workstation Running Windows 10 Version 21H2 Build 19044.1706.

 

Shokz Openfit bluetooth device audio and microphone issue with Windows 11 Pro after a recent Windows update.

1. My Shokz Openfit bluetooth device audio and microphone was previously working fine with my Microsoft Surface Pro 8 (64-bit OS, x64-based processor), running Windows 11 Pro (Version 23H2). I was able to select the device for audio output as well as microphone audio input and was able to hear audio and use the microphone from the Shokz Openfit device.

2. After a recent Windows update however, I have encountered an issue where even though I can select the Shokz Openfit device for both audio output and microphone audio input, I am no longer able to hear the audio. The microphone on the device appears to be working fine though.

3. If I select a different microphone audio input (say, my laptop's in built microphone), I could then hear the audio from the Shokz Openfit device. This is what I am having to do now as a workaround but I actually want to use the Shokz Openfit device microphone as I previously could.

4. I have no issue with my Shokz Openfit device when connected with my Samsung android phone. I can select the Shokz Openfit device for both audio and microphone input and both work fine.

5. I have tried the following to no avail:-

a) Removing, deleting and re-pairing my Shokz Openfit device with my laptop.

b) Reseting both device and laptop

c) Disabling / enabling devices and functions under system settings, audio settings, drivers, properties.

6. I'm not sure if this is related but I think there is some conflict between stereo dual channels for the audio output and the channel for the microphone audio input. Though, there are no other Shokz Openfit devices to choose when selecting which audio input / output - the only choice is "Headphones (Openfit by Shokz)" for audio output, and "Headset (Openfit by Shokz) for microphone audio input.

7. I have emailed Shokz directly but still have not yet found a solution. Since it works fine on my phone, I think it might be issues with Windows / Bluetooth / Sound settings.

8. On a side note, I have also tried my Samsung Galaxy Buds Live for audio output and input on my laptop and both audio and microphone works.

Appreciate the community's support. Many thanks!

 

Bluetooth no longer recognizing my headset

Hi, I'm using Version 19045.3930 I have been using my Bluetooth every day for ages on my laptop. But yesterday I disconnected it, as I needed my laptop speakers. (I now know I should have just turned off the headset to achieve this), and they wouldn't reconnect to the laptop later. So I followed the advice in several YouTube videos that told me to change all Bluetooth items from Manual to Automatic in Services.





I did that, and all Bluetooth items listed are now set to Automatic. And I restarted as advised. There was an update so I let that happen... Still to no avail. I then searched this forum and found that I should also make sure all Bluetooth drivers are up to date. And my laptop told me they already were up to date. What else can I try please? Thank you