Windows 10: Showing this when i login to office apps help me asap

Help me showing this

:)

 

Pre-installed Office apps on Lumia 950xl do not allow editing

The following steps worked for me (don't ask me how or why ):

• Click any office app on windows phone.
• In the screen, it shows New, Browse & recent files. It also shows my name/account at the top-right.
• Clicking on you name/account at top-right shows 2 accounts associated with this application.
  • Personal Account
  • Official Account
• Clicking on any of these accounts, only gives an option to sign-out.
• Since Microsoft Support technical team suggested that I reset my device. I did not want to reinstall all the apps, take backups & then reconfigure all of these again after the reset, unless it was the only option left.
• With no better option, I clicked sign-out on both the accounts listed in step 4 above. I then signed in with my official account. I was able to create new Office documents now.
• I logged-in to my other personal account also now. My office app still worked & allows me to access onedrive associated with both my personal & business accounts.

I was facing the same issues & even had multiple calls with Microsoft Support & waiting for a resolution.

Going through the above thread, I realized that multiple Microsoft accounts (personal & office) are associated with these apps. When I signed out of both these accounts from within the app & signed back in, I was able to edit using the office apps.

Hope this helps!

 

Office 365 on Continuum

The following steps worked for me (don't ask me how or why ):

• Click any office app on windows phone.
• In the screen, it shows New, Browse & recent files. It also shows my name/account at the top-right.
• Clicking on you name/account at top-right shows 2 accounts associated with this application.
  • Personal Account
  • Official Account
• Clicking on any of these accounts, only gives an option to sign-out.
• Since Microsoft Support technical team suggested that I reset my device. I did not want to reinstall all the apps, take backups & then reconfigure all of these again after the reset, unless it was the only option left.
• With no better option, I clicked sign-out on both the accounts listed in step 4 above. I then signed in with my official account. I was able to create new Office documents now.
• I logged-in to my other personal account also now. My office app still worked & allows me to access onedrive associated with both my personal & business accounts.

I was facing the same issues & even had multiple calls with Microsoft Support & waiting for a resolution.

Going through the above thread, I realized that multiple Microsoft accounts (personal & office) are associated with these apps. When I signed out of both these accounts from within the app & signed back in, I was able to edit using the office apps.

Hope this helps!

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.