Windows 10: Shut down computer

Discus and support Shut down computer in Windows 10 Support to solve the problem; Hello, Yesterday before going to bed, I went to shut-down the computer as always, it takes about 20-30 seconds. On screen had the usual notice... Discussion in 'Windows 10 Support' started by Motim, Mar 31, 2017.

  1. Motim Win User

    Shut down computer


    Hello,
    Yesterday before going to bed, I went to shut-down the computer as always, it takes about 20-30 seconds. On screen had the usual notice something like 'shuting-down..', screen went black and I left the room.
    Then before going to bed I checked again and see the light in the mouse is still alight and the computer still running but the screen was black. There was no mouse, clicked ctl+alt+del and nothing happened - screen still black. Pushed the reset button and after a minute or so Windows came back. There was not any error message.
    Made a quick chk in device mgr, everything ok. Then I again shut-down the computer, this time it closed normaly after some seconds.
    This is the first time (hope also the last) something like this happened.
    What can be the reason of such behaveiour and what to chk.
    Have some other question, but I'll post it to the proper place.
    Answers will be apppreciated.
    Thanks


    :)
     
    Motim, Mar 31, 2017
    #1

  2. Computer will not shut down on selecting shut down option, restarts instead in Windows 10

    Hello Fred,



    Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



    Before assisting further, I would like to ask you few questions:

    • Did you check if the power settings are changed on your PC?
    • Are you facing the above issue since the upgrade?
    • Did you make any system changes prior to the issue?


    You may be facing the above issue due to the system components conflicting with Windows 10 operating system. System settings may change after upgrading the OC to one version to another, reverting them to their respective setting changes will resolve
    the issue.



    Method 1: Running troubleshooter will detect if there are any corrupted components present and will fix to restore the performance of the system. I suggest you to run the
    Power Troubleshooter and check if the issue is resolved.



    • Press Windows logo key on the keyboard, type troubleshooting
      and select the top most search result.
    • Click on View All from the left side of the screen panel.
    • Select Power from the options,
      click on Advanced option and check Apply repairs automatically
      option.
    • Follow the on screen instructions.
    • Close the window and check if the changes are effective.


    Method 2: If the issue persists, check if there is any changes made in the Power option settings by following the steps below and make necessary changes.



    • Press Windows logo key on the keyboard, type
      Power Options
      and select the top most search result.
    • Select Choose what the power button options from the left side panel of the window.
    • From the windows select Shut Down from the drop down bar for the option
      When I press the power button under Power button settings.
    • Click on Save changes and close the window to check if the changes are effective.


    Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



    Thank you.
     
    Likhitha V, Mar 31, 2017
    #2
  3. eefred Win User
    Computer will not shut down on selecting shut down option, restarts instead in Windows 10

    Original Title: Computer Restarts after Selecting Shutdown

    After installing Windows 10, about 80% of the time, after selecting [Power] then [Shutdown], the computer screen will go black, then it will beep, and restart. It does not matter whether I shut down with the keyboard (Windows key, ^^ Enter, ^^Enter), or
    with the mouse (Select Windows Icon, Select Power, Select Shut down), about 80% of the time, the results are the same: Restart. It's getting to be annoying because I have to sign back in, and then go through the shutdown process
    again.

    What to do?
     
    eefred, Mar 31, 2017
    #3
  4. prikker Win User

    Shut down computer

    I had the same thing. It happened a couple of times before. I just click on shutdown again and then it closes like always.
     
    prikker, Mar 31, 2017
    #4
  5. Motim Win User
    Hello,
    Thanks for the answer.
    That was too easy, but as I said in my question: Display was dark, nothing on it, no mouse activity, no keyboard respond, moved the mouse here and there - nothing, several times pressed ctl+alt+del - nothing. Had to push the reset button, then windows started to load, when it finished to load I pressed the "power" and managed to shut-down the computer.
    Hope it will not happen again.
    Thanks
     
    Motim, Mar 31, 2017
    #5
  6. prikker Win User
    Maybe it has something to do with the lcd cable. I had this problem on my old laptop. Picture wnet black and nothing helped but a hard reset. It had to be replaced.
     
    prikker, Apr 4, 2018
    #6
Thema:

Shut down computer

Loading...
  1. Shut down computer - Similar Threads - Shut down computer

  2. Computer shutting down

    in Windows 10 BSOD Crashes and Debugging
    Computer shutting down: My computer loads up and allows me to login and after a couple of seconds, command prompt pops up and then my computer shuts down I dont know what to do. https://answers.microsoft.com/en-us/windows/forum/all/computer-shutting-down/f4b4f549-89cb-4357-8ba4-cd8245d7915c
  3. Computer Shutting Down

    in Windows 10 Drivers and Hardware
    Computer Shutting Down: Hello - can anyone help with this problem please? My computer is shutting down periodically, but its getting more regular. On some days it can shut down several times in the day, and then go for several days without shutting down. Things I've checked; The load is usually...
  4. Constant Computer shut down.

    in Windows 10 BSOD Crashes and Debugging
    Constant Computer shut down.: I can't remember how many times in the past six month Microsoft/Windows has shut me down using the Stop.com. I'll be right in the middle of something and down you take me. A month ago I had my tech company run a test and they can't figure out why this keeps happening. The...
  5. how to shut down the computer

    in Windows 10 Drivers and Hardware
    how to shut down the computer: how to shut down https://answers.microsoft.com/en-us/windows/forum/all/how-to-shut-down-the-computer/7826a098-c24d-4b7d-823f-bcf4a7d8290f
  6. computer not completely shutting down

    in Windows 10 Performance & Maintenance
    computer not completely shutting down: Hi, I recent got a new Dell Inspiron 3670 Desktop with windows 10 Aug 30th and I have had five crashes involving hours on the phone with Dell Tech support and hours reinstalling my programs. I think I know what the problems is. When I turn off the computer the power light...
  7. Computer Shut-Down

    in Windows 10 Performance & Maintenance
    Computer Shut-Down: Hello, Need some help. Since yesterday evening, left my computer ON. Sat in the living room to watch movie on the TV, when came back computer was Off. Usually after some period it was entering into hybernation, any touch on keyboard or mouse awakened it, but since then it...
  8. Secondary Hardrive shutting down affecting computer shut down

    in Windows 10 Drivers and Hardware
    Secondary Hardrive shutting down affecting computer shut down: One of my hard drives simply disappears from my computer when I am in the middle of using it. It tends to happen right after start up within around 2 minutes of booting up but there are times when it does not. When it does disconnect I completely lose track of the hard drive...
  9. Computer shuts down occasionally

    in Windows 10 Performance & Maintenance
    Computer shuts down occasionally: Hi, I bought a PC 7 months ago. Specs are mentioned in my profile. If there is something not mentioned correctly you can ask me. At first this computer worked well, even during games. A month later the screen would shut down unexpectedly saying there is no signal, while...
  10. Computer will not shut down, stuck in "shutting down" loading screen

    in Windows 10 Performance & Maintenance
    Computer will not shut down, stuck in "shutting down" loading screen: I've had this problem for 3 days now, and I'm frustrated beyond belief. Whenever I go to shut down my computer, I'm always stuck in "shutting down" or "restarting" with the circle loading animation playing below it. I'd leave it on throughout the whole day, and the computer...