Windows 10: Shutdown PC in middle update

I'm trying to help my friend. Her laptop turned off in middle a Windows update. Now when turning on the PC it is stuck in a bootloop.

What i did so far:

I made a bootable windows 10 USB, and I started the PC from the USB, so I could reach the Boot menu of Windows. I tried fix startup, no success. I tried uninstall previous update, no success.


Someone told me I need to delete the latest update files in CMD, but I have no idea how to make that either.


Can someone help please?!


Thanks


S.M.

:)

 

My pc takes for ever to shut down when i restart

Suggest cleaning up your startup list .There may be many services / Apps you can remove on startup which is not needed on boot or during shutdown.
Before you shutdown the Pc check what is running in Task Manager as a program or service in not killing the process on shutdown

Would suggest cleaning up running apps and services -Autoruns, StartupMonitor,HighjackThis,
Malware Scan - Malwarebytes,ADWcleaner, Combofix

 

Windows not updating after the shutdown in middle of installing the updates

Hi Gajanana,

Thank you for posting in Microsoft Community.

I understand that the PC got Shutdown while updating and now its not able to get the updates. We will help you.

To assist you better, I suggest you to answer the below questions.

• Are you getting any error message when you check for updates?
• What happens when you try to check for updates?
• What is the make and model of the PC?

Note: Unplug all external devices connected to the system, restart the pc and login to the admin account to check if that helps.

I suggest you to follow the methods given below and check.

Method 1: I suggest you to run the Update troubleshooter and check if it helps.

• 
  Press the ‘Windows + X’ key, select
  Control panel.
  
• 
  Type troubleshooter in the search box and then press
  enter.
  
• 
  Select Troubleshooting. Click on
  view all and select Windows update.
  
• 
  Click next and follow the on-screen instructions.
  

Method 2: Put the computer into
clean boot state and check if the issue persists.

To disable all non-Microsoft services consult the article called Clean Boot.

Follow: https://support.microsoft.com/en-us/kb/929135

Disclaimer: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting"

Note: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program
in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

Note: Sign out from the current user account and login to admin account and
install all the pending updates.

Keep us informed for any further queries. We are glad to help you.

 

Shutdown problem on my Windows 10 laptop.

Hello,

We suggest that you follow the troubleshooting steps below to resolve the issues with the shutdown function of your laptop:

• Type Troubleshooting in the search bar beside the Windows icon.
• Select Troubleshooting from the results.
• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.