Windows 10: Shutdowns on system

Morning, hope all are well today.

I had a shutdown on my system couple weeks ago. Stats below. When booting it back up I had to go in and reset my bios. Since then I have not been able to get it right. At the moment it is working ok but I expect another shut down. So I am looking for some help because maybe I am missing something or someone will spot something I have not seen.

There is a short story behind this. I built it several years back and it has been a nice little gem. This is really the only time I have had an issue. I bought it through New Egg. It was a package deal Motherboard + Ram + processor. I have done overclocking before but do not claim to be a pro. I had planned on overclocking this just a touch but since it was going to be a home machine, a little would be fine. After running it seems like a couple of months it started doing this shut down thing. I worked with it a bit but I decided to call New Egg and get some direction. Ended up it was suggested by New Egg that I needed to call the board manufacturer and see what they could do. I attempted to send it back but New Egg said after 30 days if a part failed I would need to call the manufacturer of that part and give them a chance and if nothing was able to be fixed they would provide me with a return number and I could return it.

Well I talked to several people who had me do different things over, I guess another couple of months. Finally I got this one guy who knew his stuff. He looked at my error files and my CPUZ info. He then said, Hey I bet it is your memory. Had me down clock my memory by one step. It never shut down again till now. I did overclock the processor as I remember just one maybe two steps to compensate for downclocking the ram.

Now it is acting like I said above. So I was wondering if someone could look at the info below and maybe suggest something. Memtest showed no issues as long as the system would stay up. I did test the memory in another system here I built and it said it was fine. I used Hot CPU Tester, no issues there. Used Utra-X products to test the board and it didn't show anything. I pulled the board and did a thorough visual and everything look good use a magnifier. I check everything visually. Put it back together the same issue.

At this point I am thinking it is in the settings. But to the best of my memory I am using the same settings as before except I don't have the processor overclocked. So what gives? Oh, tried another psu just in case. It did the same thing.

OS NameMicrosoft Windows 10 Pro
Version10.0.18363 Build 18363

SMBIOS Version 2.7 American Megatrends Inc. v1001
ASUSTeK COMPUTER INC. Motherboard 970 PRO GAMING/AURA revision Rev 1.xx
AMD FX(tm)-4350 Quad-Core Processor
clock speed 4200.0 MHz
FSB speed 200.0 MHz
multiplier 21.0x
Northbridge AMD RD9x0 rev. 02
Southbridge AMD SB910/950 rev. 40
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR3
Memory Size 16 GBytes
Channels Dual
Memory Frequency 401.3 MHz (1:2)
CAS# latency (CL) 6.0
RAS# to CAS# delay (tRCD)6
RAS# Precharge (tRP) 6
Cycle Time (tRAS) 14
Bank Cycle Time (tRC) 20
Uncore Frequency 2207.4 MHz
DIMM # 1
SMBus address 0x50
Memory type DDR3
Module format UDIMM
Module Manufacturer(ID)G.Skill
Size 8192 MBytes
Max bandwidth PC3-12800 (800 MHz)
Part number F3-2133C11-8GXL
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP yes
XMP revision 1.3
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-16-22 @ 457 MHz
JEDEC #2 7.0-7-7-19-26 @ 533 MHz
JEDEC #3 8.0-8-8-22-30 @ 609 MHz
JEDEC #4 9.0-9-9-24-33 @ 685 MHz
JEDEC #5 10.0-10-10-27-37 @ 761 MHz
JEDEC #6 11.0-11-11-28-39 @ 800 MHz
XMP profile XMP-2134
Specification PC3-17100
Voltage level 1.500 Volts
Min Cycle time 0.937 ns (1067 MHz)
Max CL 11.0
Min tRP 11.69 ns
Min tRCD 11.69 ns
Min tWR 14.88 ns
Min tRAS 28.63 ns
Min tRC 40.65 ns
Min tRFC 260.00 ns
Min tRTP 7.50 ns
Min tRRD 5.00 ns
Command Rate 2T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 11.0-13-13-31-44-2T @ 1067 MHz (1.500 Volts)
XMP profile XMP-2132
Specification PC3-17100
Voltage level 1.500 Volts
Min Cycle time 0.938 ns (1066 MHz)
Max CL 11.0
Min tRP 11.88 ns
Min tRCD 11.88 ns
Min tWR 15.00 ns
Min tRAS 28.75 ns
Min tRC 40.94 ns
Min tRFC 260.42 ns
Min tRTP 7.50 ns
Min tRRD 5.00 ns
Command Rate 1T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 11.0-13-13-31-44-1T @ 1066 MHz (1.500 Volts)

DIMM # 2
SMBus address 0x51
Memory type DDR3
Module format UDIMM
Module Manufacturer(ID)G.Skill (7F7F7F7FCD000000000000)
Size 8192 MBytes
Max bandwidth PC3-12800 (800 MHz)
Part number F3-2133C11-8GXL
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP yes
XMP revision 1.3
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-16-22 @ 457 MHz
JEDEC #2 7.0-7-7-19-26 @ 533 MHz
JEDEC #3 8.0-8-8-22-30 @ 609 MHz
JEDEC #4 9.0-9-9-24-33 @ 685 MHz
JEDEC #5 10.0-10-10-27-37 @ 761 MHz
JEDEC #6 11.0-11-11-28-39 @ 800 MHz
XMP profile XMP-2134
Specification PC3-17100
Voltage level 1.500 Volts
Min Cycle time 0.937 ns (1067 MHz)
Max CL 11.0
Min tRP 11.69 ns
Min tRCD 11.69 ns
Min tWR 14.88 ns
Min tRAS 28.63 ns
Min tRC 40.65 ns
Min tRFC 260.00 ns
Min tRTP 7.50 ns
Min tRRD 5.00 ns
Command Rate 2T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 11.0-13-13-31-44-2T @ 1067 MHz (1.500 Volts)
XMP profile XMP-2132
Specification PC3-17100
Voltage level 1.500 Volts
Min Cycle time 0.938 ns (1066 MHz)
Max CL 11.0
Min tRP 11.88 ns
Min tRCD 11.88 ns
Min tWR 15.00 ns
Min tRAS 28.75 ns
Min tRC 40.94 ns
Min tRFC 260.42 ns
Min tRTP 7.50 ns
Min tRRD 5.00 ns
Command Rate 1T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 11.0-13-13-31-44-1T @ 1066 MHz (1.500 Volts)

:)

 

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• Type Troubleshooting in the search bar beside the Windows icon.
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• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.

 

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