Windows 10: Sign in Error Message

Discus and support Sign in Error Message in AntiVirus, Firewalls and System Security to solve the problem; Request Id: d9bbd5f4-a2a2-4b59-abd2-935d96761300 Correlation Id: cc8d87b9-22b3-4157-b034-bc71837394a8 Timestamp: 2020-04-24T19:04:03Z Message:... Discussion in 'AntiVirus, Firewalls and System Security' started by DanielleAnderson1, Apr 24, 2020.

  1. Sign in Error Message


    Request Id: d9bbd5f4-a2a2-4b59-abd2-935d96761300
    Correlation Id: cc8d87b9-22b3-4157-b034-bc71837394a8
    Timestamp: 2020-04-24T19:04:03Z
    Message: AADSTS135021: Invalid UserHandle prefix.

    :)
     
    DanielleAnderson1, Apr 24, 2020
    #1
  2. jimhoyle Win User

    How to troubleshoot an error that appears only at Restart or Sign out?

    I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

    Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

    Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:
    • MemTest86+ (no problems)
    • Disabling any Services, Autoruns/ShellExView entries
    • Low resolution mode
    • BIOS settings are fine, no overclocking etc.
    • DISM.exe and sfc
    • etc.

    However, these do make the error go away:
    • End process for explorer.exe before Restart or Sign out
    • Safe Mode
    • Creating a new user profile (almost the same as clean installing Windows, many full days of work)
    • Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
    • Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

    I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

    What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.
     
    jimhoyle, Apr 24, 2020
    #2
  3. Windows Update Error Message 0x80070543


    Ya Ya Ya, there's over a hundred threads like this, ...

    Anyway, started getting this error message a few days ago, and done a lot of searching on this error message, apparently it's not, uncommon.

    In particular, the (currently) 4 updates that are being affected are:
    • Update for Windows 10 Version 1511 (KB3173428) - Error 0x80070543
    • Security Update for Windows 10 Version 1511 (KB3172729) - Error 0x80070543
    • Security Update for Adobe Flash Player for Windows 10 Version 1511 (KB3174060) - Error 0x80070543
    • Cumulative Update for Windows 10 Version 1511 (KB3176493) - Error 0x80070543

    The actions I've taken to date are:
    1. Uninstalled firewall program (comodo)
    2. Uninstalled anti-virus (Avast)
    3. Reset the windows update catalog on local machine.

    So the above errors are with the above done.

    What other steps should I be taking to resolve the issue?

    Below is notations for when I actually add to this thread.


    1. Attempted to use the troubleshooter, no dice.
     
    cDreamDancer, Apr 24, 2020
    #3
  4. Mussels Win User

    Sign in Error Message

    the witcher demo

    ^ what they said will both work. i suggest updating directX, and in the future please try and list the exact error message... and i want a muffin.
     
    Mussels, Apr 24, 2020
    #4
Thema:

Sign in Error Message

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