Windows 10: sign in options not loading

i am running latest update of WIN10 on a surface pro 3, and want to change my login PIN. however, in settings/accounts, when i select sign in options it never loads the ellipse travels across top of screen forever. HELP!

:)

 

sign-in option is not loading

Hello,

About a month ago after updating my windows I tried several times to log in with my pin. But I can't. Neither I can edit or remove my pin code. I had to log in by my account password. But now I want solution. But this time I am facing that on account setting
option "sign-in options" is not loading. Like it's loading but is not showing her options. After clicking on that option I waited enough.

There is no INTERNET connection problem. Even I tried sfc\scannow . It didn't work.

Any suggestion please?

***Moved to the appropriate forum category by moderator.***

 

cannot load Sign-in option in setting windows 10

Hi Shigeshi,

To help you load the Sign-in options in Settings, we suggest running the
System File Checker and Deployment Image Servicing and Management with the steps found on this

link.

Let us know if it addressed your concern.

Thank you.

 

Microsoft account Sign in option under user account is not working

Hi NAvneet.

Many thanks for your help. But this didn't work.

Should I try the below procedure. Someone has suggested this method to similar query in other thread. Pls suggest:

Please follow the steps to enable the build in administrator and check if it helps:

• Use the power button on the sign-in screen to Shift+Restart. This will take you to the recovery boot menu.
  
• Click Troubleshoot, Advanced options, Startup settings. When given the choice of startup options, try booting the PC in
  Safe Mode with Command Prompt. If you can’t get there, skip to the next major step.
  
  • If you can get to a CMD window, enable the built-in administrator account:
    
    net user administrator /active:yes
    
  • Then restart and sign-in as the Administrator account.
  • Once in the Administrator account, open Regedit
    and go to the following key:
    
    HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the desktop.
    
  • Then continue with step 4 below.
• Use boot media to access the recovery command prompt.
  
  • Start Regedit.
  • Select the HKEY_USERS key.
  • Click File, Load Hive. and go up in the file system to This PC. Then browse to this file and then click Open:
    
    C:\Windows\System32\config\DEFAULT
  • When prompted, name it “def”
  • Select this key:
    
    HKEY_USERS\def\Software\Microsoft\IdentityCRL\StoredIdentities
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the C:\ drive.
    
• Find the subkey under StoredIdentities that matches the name of the Microsoft Account.
  
• Delete the key.
• If you loaded the offline registry hive, go back up in the tree on the left and select “def”. Then click File,
  Unload hive. This option will only be available if “def” is selected.
  
• Restart the PC and test sign-in.
• Once done, you may need to Verify the account in Settings, Accounts in order for it to be fully usable in Windows again.
  
• If you used the built-in Administrator account to resolve the issue, please return it to the default disabled state to help keep the Computer secure. To do so follow the steps:
  net user administrator /active:no

Please create a new administrator account using the Microsoft Account and check.