Windows 10: Sign-In Options unavailable

Discus and support Sign-In Options unavailable in Windows Hello & Lockscreen to solve the problem; Hello,I recently purchased my Dell laptop computer with Windows 10. Installation was smooth and I was able to set up my fingerprint and PIN sign-in... Discussion in 'Windows Hello & Lockscreen' started by Jo-AnaChase, Aug 20, 2021.

  1. Sign-In Options unavailable


    Hello,I recently purchased my Dell laptop computer with Windows 10. Installation was smooth and I was able to set up my fingerprint and PIN sign-in options. However, I realized that I wanted to change the finger I used for fingerprinting and revise my PIN. When I went to the Sign-In Options in Settings, I saw the screen below. Can anyone help in explaining how to make the options available again? I'm not very computer savvy, so. if you have a way to fix this, please try to explain it as simple as possible for me. :-Thanks in advance.

    :)
     
    Jo-AnaChase, Aug 20, 2021
    #1
  2. Nikhar_K Win User

    Windows Hello Face Sign In Option Unavailable

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • Are you aware of any changes made to the computer prior to this issue?


    You may want to refer the troubleshooting steps mentioned below and see if that helps:



    Reset Windows Hello Biometric Database:



    1. Press Windows key + R, to open Run dialog box.
    2. Type services.msc and click on OK.
    3. Look for Windows Biometric Service, double click on it and click on Stop.
    4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
    5. After taking a backup of the files, delete all the files.
    6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
    7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.


    You may want to refer the suggestions provided by EddyK
    replied on ‎03-29-2020 in the thread
    Windows sign-in options "currently unavailable"
    .



    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 20, 2021
    #2
  3. loftus49 Win User
    Win10/HP Pavillion - PIN "unavailable"

    Using Win10 on an HP Pavillion Gaming Laptop

    PIN went away. Now when I go into create a PIN I get "Something went wrong. Try again later". The step prior is: Start.>Settings>Accounts>Sign in Options>Windows Hello PIN and it reads "This options is currently unavailable - click to learn more". I
    followed the steps suggested, but they don't work

    Suggestions?.
     
    loftus49, Aug 20, 2021
    #3
  4. Urbklr Win User

    Sign-In Options unavailable

    SWTOR Beta Sign-Up!

    I was going to the next step, and it loaded the unavailable page *Frown Sign-In Options unavailable :(
     
    Urbklr, Aug 20, 2021
    #4
Thema:

Sign-In Options unavailable

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