Windows 10: signing into my office account

after entering my password for my office I get an error message of 'something went wrong'. I am definitely putting in the correct password. how do I resolve this so that I can use word and excel etc?


Many thanks

:)

 

Office 365 on Continuum

The following steps worked for me (don't ask me how or why ):

• Click any office app on windows phone.
• In the screen, it shows New, Browse & recent files. It also shows my name/account at the top-right.
• Clicking on you name/account at top-right shows 2 accounts associated with this application.
  • Personal Account
  • Official Account
• Clicking on any of these accounts, only gives an option to sign-out.
• Since Microsoft Support technical team suggested that I reset my device. I did not want to reinstall all the apps, take backups & then reconfigure all of these again after the reset, unless it was the only option left.
• With no better option, I clicked sign-out on both the accounts listed in step 4 above. I then signed in with my official account. I was able to create new Office documents now.
• I logged-in to my other personal account also now. My office app still worked & allows me to access onedrive associated with both my personal & business accounts.

I was facing the same issues & even had multiple calls with Microsoft Support & waiting for a resolution.

Going through the above thread, I realized that multiple Microsoft accounts (personal & office) are associated with these apps. When I signed out of both these accounts from within the app & signed back in, I was able to edit using the office apps.

Hope this helps!

 

Cannot sign in microsoft account.

My device: Lumia 520. GDR2.
I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6.

Any suggestion?

 

signing into microsoft account

Hi,

Thank you for getting back to us. We apologize for the delay in response.

I suggest you to follow the steps provided below and check if it helps.

• Navigate to Start>Settings>Accounts.
• In the left pane, click on sign-in options.
• In the right pane select Never from the drop down list for the option
  Require sign-in.

Hope this helps. Keep us posted on the status for further assistance.