Windows 10: signon option with fingerprint

I purchased my dell inspiron comp couple months ago, but my fingerprint signon is no longer an option and i get the following message when I try to set it up again: "we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Anyone have this situation that can help restore the option again??Thanks,

:)

 

Configuration option for fingerprint signon missing

I've got a fingerprint scanner built into my HP ProBook 4530s laptop. It worked fine before upgrading to Windows 10. Windows tells me the driver is functioning properly, but the "Sign-in options" tab of the Accounts settings page has no option for configuring
fingerprint signon. What's the secret sauce?

 

Configuration option for fingerprint signon missing

I'm a step further:

The installed driver for the fingerprint reader has to be deleted from device manager. Windows 10 then install a "Synaptics" driver for the fingerprint reader.

In a second step, a PIN has to be specified in the account options. After that, the fingerprint option misteriously appears and it's possible to record the fingerprint.

BUT: I absolutely can't understand why a PIN is required for fingerprint logon. Now, I can logon to my domain joined Windows 10 client with just a 4 digit PIN, despite we have complex password requirements configured in the domain policies.

I tried to setup two factor authentication with PIN and fingerprint, but haven't found a way. There is absolutely no description how to implement 2 factor authentication in Windows 10. Seems to be Vaporware..

Franz

 

fingerprint login option gone!!

Hi Jesper,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

Before we proceed, we would like to know if you have made any changes to the computer prior to this issue.

I suggest you to enable the biometric sign in option in setting and check.

Method 1: Enable the biometric sign in option

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options tab.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

If you are unable to find the biometric sign in option, I suggest you to follow the instruction provided in method 2 and then perform method 1 on your computer and check.

Method 2: Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default.
However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates -->Windows Components-->Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics
  • Select enable option and click on Apply and
    OK button.

Now, restart your computer and follow the instructions provided in method 1.

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.