Windows 10: Silhouette Studio 4.3 taking long to install

Discus and support Silhouette Studio 4.3 taking long to install in Windows 10 Installation and Upgrade to solve the problem; Hello i recently purchased silhouette studio and for some reason I keep getting stuck at installing prerequisite software. It will not go further... Discussion in 'Windows 10 Installation and Upgrade' started by SharLocz, Jan 28, 2020.

  1. SharLocz Win User

    Silhouette Studio 4.3 taking long to install


    Hello i recently purchased silhouette studio and for some reason I keep getting stuck at installing prerequisite software. It will not go further than half way complete. Please help

    :)
     
    SharLocz, Jan 28, 2020
    #1

  2. Silhouette Studio- Download error

    Just purchased the cameo 3. Trying to install the software and keep getting this error message.

    I have tried running as system admin. I've made sure my computer is up to date (running windows 8)

    The download makes it all the way to the end, then this pops up (at the registering modules part of installation)

    Module C:\Program Files (x86)\Silhouette America\Silhouette Studio\srt_thumb_provider_x86.dll failed to register. HRESULT-2147024770. Contact your support personnel
     
    TaraSaunders1, Jan 28, 2020
    #2
  3. Runtime Error With Silhouette Studio

    I bought a Silhouette Cameo 3 and went through all the steps of installing the software, Silhouette Studio v4.2.279. Installation successfully completed.

    However, whenever I try to launch the software, I get the following runtime error message:

    -------------------------------------------------------------------------

    Runtime Error

    Press OK to Continue

    Press Cancel to Quit

    Please Report what caused this error

    along with the information below.

    Common\Win32\DrawableD2D.cpp: 864

    Failure Condition: S_OK ==

    D2D().D2DFactory()->CreateWicBitmapRenderTarget(mBmp,

    &props, &mRenderTarget)

    -------------------------------------------------------------------------

    I have tried restarting my computer, both normally and in safe mode.

    I have tried uninstalling and reinstalling the software.

    I have tried repairing the installation

    I have tried updating my graphics drivers

    I have no more Windows Updates to process

    All system specs exceed the minimum requirements for the software

    Any and all help would be much appreciated!
     
    GrancrestEmperor, Jan 28, 2020
    #3
  4. Andrea St Win User

    Silhouette Studio 4.3 taking long to install

    Windows 10 trying to run Silhouette Studio software

    This is the email that I received. After following the steps all has been working fine. I will not be sending this individually anymore please copy for your own use. Thanks

    ______________________________________

    Thanks for your email. We are sorry for any frustration you encountered. We would like to request you please do the following to clear your Silhouette software preferences:

    On a Mac:

    Close the Silhouette Studio software

    Open the Finder

    Press CMD+SHIFT+G

    Type in ~/Library/Preferences

    Press Return

    Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content

    Empty the Trash

    Re-open the Silhouette Studio Software

    On a PC:

    Close the Silhouette Studio software

    Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously

    Type in %appdata%

    Press Enter

    Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content

    Empty the Recycle Bin

    Re-open the Silhouette Studio software

    If this does not solve the issue, please also try the following:

    Your comments would indicate there could be a library corruption. To resolve this concern, please begin by attempting to Reindex the library by doing the following:

    Update to the latest version of Silhouette Studio

    Go to the Edit menu (PC) or Silhouette Studio menu (Mac)

    Select Preferences > Advanced

    Select the Reindex My Library option

    If continued concerns are met, the library can be reset in one of the following ways:

    NOTE: This action will completely remove the entire library, including all user-created content that have been saved into the library and the library structure. You may wish to first back up any user-created images prior to deleting this folder by opening them
    and saving them as a STUDIO file on the computer or removable memory drive (such as a USB flash drive).

    Preferences Option

    Open the Silhouette Studio® software program

    Go to the Edit menu (PC) or Silhouette Studio menu (Mac)

    Go to Preferences > Advanced

    Select the Reset Library option

    Recover the library for download content as directed at Silhouette America

    Manual Reset Option

    ​On a Mac:

    Close the Silhouette Studio software

    Open the Finder

    Press CMD+SHIFT+G

    Type in /Library/Application Support

    Press Return

    Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content

    Empty the Trash

    Open the Silhouette Studio Software

    Recover the library for download content as directed at Silhouette America

    On a PC:

    Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously

    Type %programdata% into the Run box

    Press Enter

    Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content

    Empty the Recycle Bin

    Open the Silhouette Studio software

    Recover the library for download content as directed at Silhouette America

    We hope this information is helpful. Please let us know if you have any other questions.
     
    Andrea St, Jan 28, 2020
    #4
Thema:

Silhouette Studio 4.3 taking long to install

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