Windows 10: Since installing the 1903 update, I'm getting a blank screen after sign in

Discus and support Since installing the 1903 update, I'm getting a blank screen after sign in in Windows 10 Performance & Maintenance to solve the problem; I turn on the computer. The screen displays normally the lock/login screen. I enter my password, the desktop is briefly visible before the screen goes... Discussion in 'Windows 10 Performance & Maintenance' started by hasdrubal_, Jun 6, 2019.

  1. Since installing the 1903 update, I'm getting a blank screen after sign in


    I turn on the computer. The screen displays normally the lock/login screen. I enter my password, the desktop is briefly visible before the screen goes completely white.


    Win+ctrl+shift+b "fixes" the issue (insofar as I can resume using the computer again); however I'm frustrated about 1903 creating a new bug where I had a functional system before.


    Is there any timeline for an update that might address this issue? Are there any optional patches available now?


    Specs:

    CPU: Ryzen 2600
    GPU: RX 580
    Display: Samsung LC24FG73FQUXEN (1080@144 Hz)

    :)
     
    hasdrubal_, Jun 6, 2019
    #1

  2. Blank Screen

    Hi Virginia,

    Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

    • Are you getting any error messages before getting a blank screen?
    • Are you experiencing this when using a particular app?
    • Were there any changes made on your computer settings prior to this issue?

    Meanwhile, we suggest that you refer to this
    article
    which talks about the steps you can take to resolve blank screen errors.

    We'll wait for your response and assist you accordingly.
     
    Angela Pun, Jun 6, 2019
    #2
  3. ChaimM Win User
    Screen blank after clicking "sign in"

    Hi,

    Thanks for your suggestions.

    BTW its not this computer which is the Surface Pro4 set up by Best Buy Geek squad last week and working just fine.

    All your suggestions are pure goobledygook to me.

    As I said I have a blank screen rendering the computer unsuable - no taskbar, no "roll-back" possibility, no nothing.

    Sorry but a trifle frustrated here with a problem which I have no idea how to even approach, never mind resolve.

    And I really do not have the time for this either.

    I am using my computer by clicking on "user", using the mouse to raise the picture then getting a blank screen.

    I then do Alt Control Delete get the blue screen with the list including "task manager" clicking on that and somehow getting to a screen with "desktop" in the menu and then choosing a programme from the desktop list. All this remaining in a small window
    which I then enlarge.

    Not why I updated to Windows 10!!!

    BTW my Windows 7 was working just fine with no glitches or hassles.

    THIS IS A BIG PROBLEM FOR ME!!!

    HELP!!
     
    ChaimM, Jun 6, 2019
    #3
  4. Since installing the 1903 update, I'm getting a blank screen after sign in

    KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

    Hi,

    Thanks for the reply and appreciate your efforts to work on this issue.

    Please answer these questions to get additional information for clarity:

    1. Are you getting a black screen before signing in to Windows 10?
    2. Are you getting a black or blank screen after signing in to Windows 10?
    3. Are you getting a black screen with spinning dots after restarting the device?

    Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

    Suggest you to follow the steps from this article to check if that works.

    Troubleshoot black screen or blank screen errors:

    https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors


    Let us know the result of the steps performed so that we can help you further.

    Awaiting your reply.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Jun 6, 2019
    #4
Thema:

Since installing the 1903 update, I'm getting a blank screen after sign in

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