Windows 10: Skype - Couldn't sign you in

Discus and support Skype - Couldn't sign you in in Windows 10 Software and Apps to solve the problem; DELL Inspiron 15-3576 laptop, running Windows 10 Home (64-bit) v1909, build 18363.719 with “Core i5-8250U” CPU and “Intel UHD Graphics 620” display... Discussion in 'Windows 10 Software and Apps' started by wiganken, Mar 19, 2020.

  1. wiganken Win User

    Skype - Couldn't sign you in


    DELL Inspiron 15-3576 laptop, running Windows 10 Home (64-bit) v1909, build 18363.719 with “Core i5-8250U” CPU and “Intel UHD Graphics 620” display adapter. “Device Encryption” is “OFF”. Norton Security installed.

    There are two user accounts: Me (Administrator) and Wife (Standard user).

    I wanted to start using Skype for the first time and chose to set up my wife’s Skype first. In the Start apps list I saw “Skype” and went through stages to set it up and all was OK.

    I then changed to my profile and there was no “Skype” in the app list. Don’t know why so I opted to download and install the “Skype for Windows” app. I duly set it up and it also works fine.

    I did not realise that there are two versions of Skype:
    a) My version is 8.58.0.93 which is, I believe, the “Skype for Windows”, a desktop app.
    b) My wife’s version is 14.56.102.0 which I believe is the “Skype for Windows 10” app which uses the installed “Desktop” version 8.58.0.93 as well?

    Both use our gmail logins. Because I wanted both profiles to use the same desktop type app 8.58.0.93 I decided to sign my wife out of her Skype and now I cannot get her signed back in again. The Skype icon in the Notification Area shows “Signed Out”. When I try to sign her in I see a message:

    Skype - Couldn't sign you in [​IMG]


    Our default browser is the latest Firefox v74.0 (64-bit) and I can’t fathom why Google is showing “This browser or app may not be secure”. I have verified that I can sign in to both of her gmail and Microsoft accounts so I know the username and passwords are correct. Then I signed her out of both accounts to ensure they were free to sign back into but this has not helped.

    Has anyone any answers as to how I can get my wife signed back in again?

    - - - Updated - - -

    I discovered the problem. In my wife's profile the Skype is the two versions running alongside each other and I had signed her out of one of them and was trying to sign her into the one that was still active and so it was failing.

    See Download Skype for More Features Than Windows 10’s Built-In Version

    a) The "Skype for Windows 10" icon is a white circle with a blue 'S' in it.
    b) The "Skype for Windows" icon is a blue circle with a white 'S' in it.

    I had signed her out of a) and was trying to sign her in to b) which was still active. This time I selected the a) icon and the sign-in worked.

    Apparently both apps are available but you cannot be signed into both at the same time.
    See Can I sign in to both Skype apps on Windows 10 at the same time? | Skype Support

    Thought it might help others.

    :)
     
    wiganken, Mar 19, 2020
    #1
  2. wiganken Win User

    Skype - Couldn’t sign you in

    DELL Inspiron 15-3576 laptop, running Windows 10 Home (64-bit) v1909, build 18363.719 with “Core i5-8250U” CPU and “Intel UHD Graphics 620” display adapter. “Device Encryption” is “OFF”. Norton Security installed.

    There are two user accounts: Me (Administrator) and Wife (Standard user).

    I wanted to start using Skype for the first time and chose to set up my wife’s Skype first. In the Start apps list I saw “Skype” and went through stages to set it up and all was OK.

    I then changed to my profile and there was no “Skype” in the app list. Don’t know why so I opted to download and install the “Skype for Windows” app. I duly set it up and it also works fine.

    I did not realise that there are two versions of Skype:
    a) My version is 8.58.0.93 which is, I believe, the “Skype for Windows”, a desktop app.
    b) My wife’s version is 14.56.102.0 which I believe is the “Skype for Windows 10” app which uses the installed “Desktop” version 8.58.0.93 as well?

    Both use our gmail logins. Because I wanted both profiles to use the same desktop type app 8.58.0.93 I decided to sign my wife out of her Skype and now I cannot get her signed back in again. The Skype icon in the Notification Area shows “Signed Out”. When I try to sign her in I see a message:

    Skype - Couldn't sign you in [​IMG]


    Our default browser is the latest Firefox v74.0 (64-bit) and I can’t fathom why Google is showing “This browser or app may not be secure”. I have verified that I can sign in to both of her gmail and Microsoft accounts so I know the username and passwords are correct. Then I signed her out of both accounts to ensure they were free to sign back into but this has not helped.

    Has anyone any answers as to how I can get my wife signed back in again?
     
    wiganken, Mar 19, 2020
    #2
  3. Mark_W. Win User
    Can't sign into Skype on Lumia 900

    Hello Fearingdragon:



    Thank you for posting to the forum regarding your issue using the Skype app on your phone. From my experience you do have to sign into the app with your Skype name. You should be able to verify your Skype name by doing the following:

    • Go to a PC and sign into your Skype account with your Microsoft account,
      http://skype.com
      .
    • Once you are signed you should see a listing related to your account details or account information.
    • Click this and review your details. You should find your Skype name listed here.
    • If you do, use this name to sign in, my understanding is the password is the same as your Microsoft account.
    If you find that you do not have a Skype name listed, then this Skype account is not fully set up. I would suggest you contact Skype support for additional assistance getting this account ready to be used on the Windows phone.



    Something else you can try is to access Skype from the web browser instead of the application. I believe you can sign into the site with your Microsoft account in this fashion.



    Please let us know if you have any other questions or concerns.



    Mark W.
     
    Mark_W., Mar 19, 2020
    #3
  4. Skype - Couldn't sign you in

    "We couldn`t create a new partition or locate an existing one."

    Try this:

    Before you get to that message, press SHIFT + F10 to open a command prompt.

    Run diskpart.
    At the diskpart prompt, run these commands:

    list disk

    At this point you should see the SSD as disk 0. If it has another disk number, use that number rather than "0" in the next command.

    select disk 0
    clean
    exit (to exit from diskpart)
    exit (to exit from the command prompt)


    Skype - Couldn't sign you in [​IMG]


    That should clear the contents of the disk. The entire disk space should then show up in Windows setup as "Unallocated Space" as in the screenshot below.


    Skype - Couldn't sign you in [​IMG]
     
    hsehestedt, Mar 19, 2020
    #4
Thema:

Skype - Couldn't sign you in

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