Windows 10: Skype video lags behind audio

Discus and support Skype video lags behind audio in Windows 10 Software and Apps to solve the problem; Recently (in the past couple of weeks), Skype's video has started lagging behind the audio. Sometimes, it will initially be fine, but then a lag will... Discussion in 'Windows 10 Software and Apps' started by Jason_S_G, Sep 17, 2018.

  1. Jason_S_G Win User

    Skype video lags behind audio


    Recently (in the past couple of weeks), Skype's video has started lagging behind the audio. Sometimes, it will initially be fine, but then a lag will accumulate of up to 3-5(!) seconds. Other times, the offset is there from the beginning. For a while, it was happening with only one of the Skype App from the app store, and the Skype Desktop client, but the latter no longer seems to be available on the Skype website, and I tried uninstalling both to see if a reinstall would help. I have never had this problem with Google Hangouts (and am now frequently finding myself forced to switch to Hangouts because a video lag of 3 seconds is extremely noticeable and very distracting). What is wrong with Skype, and how do I fix it?

    :)
     
    Jason_S_G, Sep 17, 2018
    #1

  2. Video and audio lagging on Windows 10

    I have tried every step that you suggested with no good results. I have a TOSHIBA SATELLITE L675D-S7049..

    The exact problem is the video and the sound lags and makes a buzzing sound . it does it on all videos and sound. even on iTUNES
     
    DENNISBUZZELL, Sep 17, 2018
    #2
  3. Video and audio lagging on Windows 10

    Hello Dennis,

    Thank you for keeping us posted.

    I apologize for the late reply and appreciate all your efforts in trying to fix this issue.

    In order to understand the issue more clearly, I would request you to kindly provide me with the following information.


    • Which media are you using to play audio or video files?

    • Are you playing online videos and audio?
    I would suggest you to try the steps provided in the article given below and check if that helps.

    Fix sound problems

    http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

    I hope this information is helpful.

    Please do let us know if you need any further assistance, we will be glad to assist you.

    Thank you.
     
    Jayant Gupta, Sep 17, 2018
    #3
  4. Skype video lags behind audio

    Video and audio lagging on Windows 10

    Hi Dennis,

    Welcome to Microsoft community and thank you for posting your query.

    Sorry for the inconvenience caused to you. Let me help you to fix the issue.

    To assist you better, please provide us more information.


    • What is the make and model of the computer?
    • What is the exact issue are you facing?

    Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

    Method 1.

    For the issue with sound. I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below method.


    • Press Windows key + R and click on
      Control Panel
      .

    • Click on View by: category and click on
      Small icon.

    • Now click on troubleshooting and click on
      Hardware and Sound.

    • Click on Playing Audio and Click on
      Next
      button.
    If the issue still persist, try the below method:

    Method 2.

    Step 1.

    I suggest you to uninstall the sound driver and check.


    • Press Windows key + X and select
      Device manager
      .

    • Now click on Audio input and outputs to expand, right click on the device and click on
      uninstall.
    • Once you are done uninstalling the restart the computer. If should automatically installed the driver.
    If the still persist, try the below steps.

    Step 2.

    I suggest you to update the audio driver and check.


    • Press Windows key + X and select
      Device manager
      .
    • Now click on Audio input and outputs and right click on it and
      update the software.
    For the issue with display try the below method.

    Method 4.

    I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:


    • Press Windows key + X and click on
      Device manager
      .

    • Locate for display adapter and click on it to expand.

    • Right click on the device and click on
      uninstall
      .

    • Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.
    If this doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the
    device and click on update.

    Method 5.

    If the above method did not help to fix the issue, I would suggest you to
    go to the computer manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.


    • Right-click on the setup file of the driver and select Properties.

    • Select Compatibility tab.

    • Check Run this program in Compatibility mode.

    • Let the driver install and then check the functionality.
    Hope it helps. Keep posting us with the status we will be glad to help you.
     
    Billion Debbarma, Sep 17, 2018
    #4
Thema:

Skype video lags behind audio

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