Windows 10: Sleep or idle BSOD

Discus and support Sleep or idle BSOD in Windows 10 BSOD Crashes and Debugging to solve the problem; I have BSOD problem sometimes when Laptop wake up from sleep, on Desktop... BSOD troubleshoot(by frequency): - Hardware: RAM(Win) test - BIOS:... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MarkWW, Jan 23, 2017.

  1. MarkWW Win User

    Sleep or idle BSOD


    I have BSOD problem sometimes when Laptop wake up from sleep, on Desktop...

    BSOD troubleshoot(by frequency):
    - Hardware: RAM(Win) test
    - BIOS: change boot mode(UEFI/Legacy), update BIOS/firmaware
    - Drivers: Device Manager(Yellow Exclamation Point), Driver Verifier
    - Win OS tools: SFC, DISM, CHKDSK, reinstall OS, malware scan


    :)
     
    MarkWW, Jan 23, 2017
    #1
  2. bengtbe Win User

    BlueScreen (system_service_exception) happening everytime my computer is idle

    Everytime my computer is idle it gets a BSOD after a few minutes. It is running Windows 10. I don't think it is releated to sleep beacuse sleep is set to 'Never'. I have updated my NVIDIA drivers.

    I uploaded a minidump file: https://db.tt/l00o3Xyo

    Thanks for any help with this issue.

    Bengt
     
    bengtbe, Jan 23, 2017
    #2
  3. BSOD Page FAULT IN NONPAGED AREA + BAD POOL HEADER

    Dear Regile,

    I have been runing Driver Verifier for second day straight. Thus far no BSOD. will run for another day and proceed to turn it off if no further BSOD occurs. Driver Verifier slows down the system tremendously, making it difficult to work. We do not have a spare
    PC in the interim.

    That being said, I have also disabled the sleep functionality in Windows 10. Suspect that Sleep (activated after 10mins of idle) may have been the cause. interesting that it is not a consistent trigger though. As I am sure my Laptop has gone into sleep mode
    without triggering BSOD several times in the past. In my opinion, Sleep and Hibernate are lousy features and I am surprised that it has not been abandoned.

    Will update this post again tmr.
     
    Wong Davin, Jan 23, 2017
    #3
  4. philc43 Win User

    Sleep or idle BSOD

    Hello Mark and welcome to TenForums *Smile

    One of the BugChecks indicates possible hardware problems so it would be worth running a diagnostic check on your memory.

    Code: BugCheck 12B, {ffffffffc00002c4, 7b4, 19b7250, ffffc881494fa000} *** WARNING: Unable to verify checksum for win32k.sys Probably caused by : memory_corruption FAULTY_HARDWARE_CORRUPTED_PAGE (12b) This bugcheck indicates that a single bit error was found in this page. This is a hardware memory error.[/quote]



    Sleep or idle BSOD [​IMG]
    Diagnostic Test
    Sleep or idle BSOD [​IMG]
    RAM TEST

    Sleep or idle BSOD [​IMG]
    Run MemTest86+ - Test RAM - Windows 10 Forums


    Sleep or idle BSOD [​IMG]
    Note
    Sleep or idle BSOD [​IMG]


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Make a photo of the result and post it.
     
    philc43, Jan 23, 2017
    #4
  5. MarkWW Win User
    Thank you,

    Attachment 118309
     
    MarkWW, Jan 23, 2017
    #5
  6. philc43 Win User
    Great start! Please continue the test for at least 8 passes.
     
    philc43, Jan 23, 2017
    #6
  7. MarkWW Win User
    Windows 10 sometimes give me drive error then check and repair drive after restart.
     
    MarkWW, Jan 23, 2017
    #7
  8. philc43 Win User

    Sleep or idle BSOD

    After you have completed all 8 passes of the memory test it would be worth running a Chkdsk test.

    If the Hard disk is suspect there are also other tests you can run:




    Sleep or idle BSOD [​IMG]
    Diagnostics Test
    Sleep or idle BSOD [​IMG]
    HDD TEST
    *Arrow Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
     
    philc43, Jan 23, 2017
    #8
  9. axe0 New Member
    Please ensure to follow the instructions as requested and run MemTest86+
     
  10. MarkWW Win User
    I finished tests for RAM (no errors) and HDD (no errors), this is new laptop. I hadn't BSOD problem with Win 8.1.
    Maybe some drivers isn't full compatible with Win10, I manually updated all drivers in Device Manager and wait to see results.
    Do you have any other suggestion?
     
    MarkWW, Jan 24, 2017
    #10
  11. MarkWW Win User
    New dump 26.01.17, maybe you can see something new...
     
    MarkWW, Jan 26, 2017
    #11
  12. MarkWW Win User
    I checked system files with "sfc /scannow" and it showed me many errors.
    I reinstall Windows 10 with "keep personal data and apps" option. Now I haven't any BSOD.
     
    MarkWW, Feb 2, 2017
    #12
  13. philc43 Win User

    Sleep or idle BSOD

    Well done for persevering and I hope you remain free of BSOD events. *Smile

    Wait a few days and then you can mark this thread as solved.
     
    philc43, Feb 2, 2017
    #13
  14. MarkWW Win User
    I checked it a week ago.
     
    MarkWW, Apr 5, 2018
    #14
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Sleep or idle BSOD

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