Windows 10: sleep/power issue

Discus and support sleep/power issue in Windows 10 Performance & Maintenance to solve the problem; i have an hp laptop that i have set to never turn off, sleep or hibernate when the lid is closed so i can run full av scans at night. however, when i... Discussion in 'Windows 10 Performance & Maintenance' started by johncraig8, May 12, 2019.

  1. sleep/power issue

    i have an hp laptop that i have set to never turn off, sleep or hibernate when the lid is closed so i can run full av scans at night. however, when i open the laptop up to check the results, the system blinks, then blacks out forcing a reboot. i have set this using advanced settings and it should not be happening in win 10 pro. anyone have any idea what the culprit might be ?

    johncraig8, May 12, 2019

  2. sleep mode and power options not working on Windows 10


    Thank you for contacting Microsoft Forums.

    For issues with sleep mode and power options follow the steps provided below.

    Run the Power troubleshooter and check.

    Follow the steps to run the troubleshooter:

    • Open Control Panel.
    • Type Troubleshooting in search and click
    • Now type Power in the search option.
    • Click on Power troubleshooter to run.

    I would suggest you to try updating the Display driver and check if the issue persists. If you already have all the latest drivers from Windows updates, then I would suggest you to visit the computer manufacturer's website, download and install the latest
    drivers in compatibility mode and check.

    Hope this helps.
    Anish A Kumar, May 12, 2019
  3. Sleep


    This may happen due to its power plan. A power plan is a collection of hardware and system settings that manages how computers use and conserve power. For this, we suggest that you reset and restore power plans to its default. kindly follow these steps:

    • Open the Command Prompt (Admin).
    • Copy and paste the command below into the command prompt, and press
      • powercfg -restoredefaultschemes
    • Close the Command Prompt window, and then restart your PC to apply the changes.

    After that, go to Power & sleep settings
    by typing it into the Windows Search. Check the When plugged in, PC goes to sleep after
    settings is set to Never.

    Let us know if the steps above helped you to resolve the issue.
    Janeane Cru, May 12, 2019
  4. sleep/power issue

    missing sleep menu in power


    Missing Sleep option in Power menu is usually caused by outdated or corrupted device drivers. For us to better assist you, we would like to ask the following:

    • Have you made any recent changes on your computer prior to the issue?
    • When you check the Power options in Control Panel, did you mean that the Sleep option is not displaying in the Shutdown settings?

    If you haven't check the Shutdown settings in Control Panel, we suggest to do so and make sure that the Sleep option is enabled. To check the Shutdown settings, follow these steps:

    • In Cortana search, type control panel.
    • Choose Control Panel from the list.
    • Click System and Security and select Power Options.
    • Click Choose what the power buttons do in the left pane of the window.
    • Under Shutdown settings, put a tick in the Sleep
      box and click Save changes.

    If the Sleep option is already enabled and it still doesn't appear in the Power menu, we recommend that you keep the device drivers up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    Update us with the outcome so we can provide further assistance.
    Gerard Qui, May 12, 2019

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