Windows 10: SmartShareDMS-Surface is open when I shut down

I'm getting a message when I shut down my Sutface 3 that SmartShareDMS-Surface is open and needs to be shutdown. However, there are no apps running in the Task Manager

:)

 

Boot Surface Laptop to USB - no Volume button


Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Surface in Auto repair loop


Hi Spooky.

While I don't own a Surface would you mind sharing which Surface you have. In this article they mention how to enter BIOS, well technically the UEFI.

https://www.microsoft.com/surface/en...-10&=undefined

It states
How do I get to the UEFI settings?

The UEFI settings can be adjusted only during system startup. To load the UEFI firmware settings menu:
[table][tr][td]Step 1:[/td] [td]Shut down your Surface.[/td] [/tr] [tr][td]Step 2:[/td] [td]Press and hold the volume-up button on your Surface and at the same time, press and release the power button.[/td] [/tr] [tr][td]Step 3:[/td] [td]When you see the Surface logo, release the volume-up button. The UEFI menu will display within a few seconds.[/td] [/tr] [/table]


Not sure if your Surface has this capability. I thinking if you can get in a shut off secure boot.


Ken

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator