Windows 10: Solid Colour Freeze when playing games, no BSOD

This is my first custom built pc, everything was working fine. Web browsing, watching videos. I jumped onto csgo and played a few warm up 1v1s against my friend. But them when we started playing after a couple rounds the screen just went Solid grey. No sound or feedback. Then I rebooted went back on csgo and after 30 seconds it did it again. A good thing to note is that I only have 1 exhaust fan installed atm. But I thought it would be alright for one game. What do i do?

Specs
Ryzen 5 2600
RX 580 Sapphire pulse(Amazon Warehouse, like new)
Gigabyte B450 DS3H
16gb ram
480 ssd

:)

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

Solid Color Freeze !help!

Very often my PC freezes whit a solid color, it can be:blue,red,yellow,gray,white

it deppens of background for example on google it will be white

My PC freezes whit a solid color

I cant see anything

And i cant click

if there is music in the background

it will start repeating on certain point

Often it heppends when im playing games

Can someone help?

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator