Windows 10: solitair problem

Discus and support solitair problem in Windows 10 Customization to solve the problem; Recently, after playing and completing a solitair game, the next time I start a new game, the last game pladed, starts up, unfinished, and must be... Discussion in 'Windows 10 Customization' started by Robertlamanna, Jan 20, 2020.

  1. ROBERTLAMANNA
    Robertlamanna Win User

    solitair problem


    Recently, after playing and completing a solitair game, the next time I start a new game,

    the last game pladed, starts up, unfinished, and must be completed again, befor a new game starts,

    How do i stop this from happening ?

    :)
     
    Robertlamanna, Jan 20, 2020
    #1
  2. WILFRED MAC
    Wilfred Mac Win User

    Microsoft solitaire collection problem

    Hi,

    There are a lot of possible reasons why you are having this issue, one of the common reasons is corrupted statistics file on the account. To help you reset the statistics of your main account, we suggest
    that you follow the steps below:

    • First you need to close Microsoft Solitaire Collection.
    • In Windows Explorer go to: C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\
    • Rename Statistic.ark as old-Statistic.ark.
    • Then try to run the Microsoft Solitaire Collection.
    The statistics file will be deleted, and everything will be set back to 0.

    Kindly update us with the results.
     
    Wilfred Mac, Jan 20, 2020
    #2
  3. ANJU THEKKETHIL
    Anju Thekkethil Win User
    Solitaire Collection Stopped!

    Hello Paul,

    Welcome to Microsoft Community.

    Sorry for the inconvenience.

    Please let us know:


    • What all trouble shooting steps have you done?

    • Is the issue confined only with solitaire or with other online games as well?

    Meanwhile I suggest you to follow the steps in the below article and check if it helps:

    Please avoid the steps which you already done.

    http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

    Note: Steps applies to Windows 10 as well.

    Please make sure that all the apps are updated.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Anju Thekkethil, Jan 20, 2020
    #3
  4. NIKHAR_K
    Nikhar_K Win User

    solitair problem

    Microsoft Solitaire app crashing

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to launch Microsoft Solitaire Collection and it crashes when you launch it, we will look into this for you. However, please reply with the following details to help you with the appropriate troubleshooting steps:



    • What happens when you launch Microsoft Solitaire Collection?
    • Do you read any error message when you launch the game? If yes, what is the error message?
    • What troubleshooting steps have you tried so far?


    In the meantime, I suggest you to refer the troubleshooting steps mentioned in the article

    Fix problems with apps from Microsoft Store     and see if that helps.



    Please reply with the status of the issue, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 20, 2020
    #4
Thema:

solitair problem

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