Windows 10: Solitaire collection contest messed up

Discus and support Solitaire collection contest messed up in User Accounts and Family Safety to solve the problem; It is extremely irritating, as a paid subscriber, to see the utter contempt solitaire collection players are treated with. I was waiting to play... Discussion in 'User Accounts and Family Safety' started by UKBob64, Feb 20, 2019.

  1. UKBob64 Win User

    Solitaire collection contest messed up


    It is extremely irritating, as a paid subscriber, to see the utter contempt solitaire collection players are treated with. I was waiting to play today's contest but lo and behold whoever loaded the game probably messed something up. As a result, it is now showing the next contest and nothing is working. MS, get your act together. Fast.

    :)
     
    UKBob64, Feb 20, 2019
    #1

  2. microsoft solitaire collection

    Hi, Lee,

    Step 1: Run App troubleshooter.

    Check this link for the app troubleshooter.

    Step 2: Run Windows Update troubleshooter.

    Please see this link for the steps.

    Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

    Click Start.

    In the search box, type Microsoft Solitaire Collection.

    Right click Microsoft Solitaire collection app tile, and the select Uninstall.

    Restart your computer.

    Right click Start.

    Select Run.

    Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

    Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

    The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
    blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

    Step 5: Clear your Windows Store cache.

    Right click Start.

    Select Run.

    Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

    https://answers.microsoft.com/en-us/windows/for...
     
    Smittychat., Feb 20, 2019
    #2
  3. Jomel Ber Win User
    Microsoft Solitaire Collection doesn't recognise my license

    Thank you for confirming. Since that you have the latest version, let's uninstall and reinstall Microsoft Solitaire Collection in your Windows 10 PC by following these steps:

    Uninstall Microsoft Solitaire Collection

    • Go to Start menu, Search Microsoft Solitaire Collection.
    • Right-click on it, then select Uninstall.
    Reinstall Microsoft Solitaire Collection

    • Go to Store, search for Microsoft Solitaire Collection and press
      Enter.
    • Click on Microsoft Solitaire Collection tile to visit its official page on the Store.
    • Click the Free button to download and install the game.

    Let us know how it goes.

    Thank you.
     
    Jomel Ber, Feb 20, 2019
    #3
  4. Solitaire collection contest messed up

    Microsoft solitaire collection problem

    Hi,

    There are a lot of possible reasons why you are having this issue, one of the common reasons is corrupted statistics file on the account. To help you reset the statistics of your main account, we suggest
    that you follow the steps below:

    • First you need to close Microsoft Solitaire Collection.
    • In Windows Explorer go to: C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\
    • Rename Statistic.ark as old-Statistic.ark.
    • Then try to run the Microsoft Solitaire Collection.
    The statistics file will be deleted, and everything will be set back to 0.

    Kindly update us with the results.
     
    Wilfred Mac, Feb 20, 2019
    #4
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Solitaire collection contest messed up

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