Windows 10: Solitaire Collection - Data download problems

I have the Premium version of Microsoft Solitaire Collection. I tried over the last two days to open the Daily Challenges and get an error message that it cannot download the data from the server and to check my Internet connection and try again. My Internet connection works fine and does not indicate any problems. What can I do to access the Daily Challenges?

:)

 

Microsoft solitaire collection problem

Hi,

There are a lot of possible reasons why you are having this issue, one of the common reasons is corrupted statistics file on the account. To help you reset the statistics of your main account, we suggest
that you follow the steps below:

• First you need to close Microsoft Solitaire Collection.
• In Windows Explorer go to: C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\
  
• Rename Statistic.ark as old-Statistic.ark.
• Then try to run the Microsoft Solitaire Collection.

The statistics file will be deleted, and everything will be set back to 0.

Kindly update us with the results.

 

Microsoft Solitaire Collection and Mahjong

Hi Roger,

The steps that you've taken are astounding. Our next option is to manually reset the
Microsoft Solitaire Collection to clear the app's data which may cause the conflict. To do this, follow these steps:

• Type Apps & features in the search box and press Enter.
• Locate and click Microsoft Solitaire Collection from the list of the apps.
• Click the Advanced options link.
• Click the Reset button.
• Exit the apps window.

Once you're done, re-launch the application and check if you encounter the same error.

We'll appreciate if you can send us an update.

 

Microsoft Solitaire Collection doesn't recognise my license

Thank you for confirming. Since that you have the latest version, let's uninstall and reinstall Microsoft Solitaire Collection in your Windows 10 PC by following these steps:

Uninstall Microsoft Solitaire Collection

• Go to Start menu, Search Microsoft Solitaire Collection.
• Right-click on it, then select Uninstall.
  

Reinstall Microsoft Solitaire Collection

• Go to Store, search for Microsoft Solitaire Collection and press
  Enter.
• Click on Microsoft Solitaire Collection tile to visit its official page on the Store.
• Click the Free button to download and install the game.

Let us know how it goes.

Thank you.