Windows 10: [SOLVED] Crashes, newly installed and no improvement

1) Open file explorer > this PC > C: > in the right upper corner search for: C:\Windows\MEMORY.DMP
2) zip the file > upload it to one drive or drop box > post a share link into the thread.
The size of the file is approximately 735 MB




Code: 19/02/2018 8:33 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff800327709ac
P4: ffff8b82dd41f398
P5: ffff8b82dd41ebe0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\Windows\Minidump\021918-8390-01.dmp
\\?\C:\Windows\TEMP\WER-13984-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E4E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E5F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_2a6f9126d74b5b32bf862118d82a4c63cd2539_00000000_cab_17a88349

Analysis symbol:
Rechecking for solution: 0
Report Id: 05d65add-d4be-4af9-9924-f81fb6fda553
Report Status: 2049
Hashed bucket:19/02/2018 8:33 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff800327709ac
P4: ffff8b82dd41f398
P5: ffff8b82dd41ebe0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\Windows\Minidump\021918-8390-01.dmp
\\?\C:\Windows\TEMP\WER-13984-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E4E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E5F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_2a6f9126d74b5b32bf862118d82a4c63cd2539_00000000_02f04e6e

Analysis symbol:
Rechecking for solution: 0
Report Id: 05d65add-d4be-4af9-9924-f81fb6fda553
Report Status: 4
Hashed bucket:[/quote]

 

Thanks.
My apology for the late reply. Just got up here.
Here the link to the MemDump. Is there a need to run memtest?

 

Just did run the W10 memtest. It states hardware problem.

 

There was 1 misbehaving hardware driver identified.

1) Using device manager uninstall igdkmd.sys Intel Graphics drivers
igfx igfx c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys
igdkmd64.sys Tue Oct 17 20:39:02 2017 (59E6B0B6)

2) Install new driver from the Asus website:
ASUS ZenBook UX310UA Driver & Tools | Laptops | ASUS Global

3) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM Windows 10 Tutorials

4) In case replacement RAM is needed this is a quick method to get information as the website has a scanner:
Crucial System Scanner | Crucial.com




igdkmd64.sys Intel Graphics driver Drivers & Software
Code: Name Intel(R) HD Graphics 620PNP Device ID PCI\VEN_8086&DEV_5916&SUBSYS_15A01043&REV_02\3&11583659&0&10Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description Intel(R) HD Graphics 620Adapter RAM 1.00 GB (1,073,741,824 bytes)Installed Drivers C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bec09bfd2843417d\igd12umd64.dllDriver Version 22.20.16.4836INF File oem13.inf (iKBLD_w10_DS section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 60 hertzBits/Pixel 32Memory Address 0xEE000000-0xEEFFFFFFMemory Address 0xD0000000-0xDFFFFFFFI/O Port 0x0000F000-0x0000F03FIRQ Channel IRQ 4294967290Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_bec09bfd2843417d\igdkmd64.sys (22.20.16.4836, 12.80 MB (13,422,568 bytes), 12/11/2017 11:31 PM)[/quote]

 

[/quote] Thanks for all your efforts.
In the bus on my way to work.

Using Tapatalk

 

I could not get memtest86+ to run on my laptop, no matter what I did try. Instead memtest86 and here below the results.
To me it looks I have to get an RMA for the 8 month old Zenbook.
What do you think?
In any case, thanks for your support. Very much appreciated. Greetings from the cold DE(EU)

 

Absolutely. You should not be getting any errors.

 

Just 1 error indicates malfunctioning RAM.
The computer only has 1 RAM module.
New computers should not be having both RAM and driver problems.

 

Thanks @zbook for all your efforts and patience. ASUS has accepted my RMA request and I have sent off the laptop. Will report back when I get it back.

 

Your very welcome.
That's good news.

 

Update:
A few days ago I received my RMA laptop back. Everything working flawlessly now.
After asking ASUS I have been told that they replaced the motherboard.
Many thanks @zbook

 

Terrific.
Thank you for the follow up.
What did they say about the RAM?
Did they only replace the motherboard and not the RAM or motherboard with RAM?

 

All I got told is that they replaced the MB, and by a second look right now, I believe incl. RAM. I had e-mailed them the result of the W10-test and Memtest results.
Must say, the service has been prompt and I have been kept informed during the RMA.

 

Sounds like you got great customer service from ASUS, congratulations and mark your topic solved, if you are happy with the outcome.