Windows 10: [solved] USB wireless headset not working properly with a specific laptop

Discus and support [solved] USB wireless headset not working properly with a specific laptop in Windows 10 Drivers and Hardware to solve the problem; Solved EDIT: wow, after hours of troubleshooting I solved it a minutes after I posted this. For anyone else who is having the same issue my solution... Discussion in 'Windows 10 Drivers and Hardware' started by AstralHaze1, Jun 17, 2021.

  1. [solved] USB wireless headset not working properly with a specific laptop


    Solved EDIT: wow, after hours of troubleshooting I solved it a minutes after I posted this. For anyone else who is having the same issue my solution was as follows:In sound control panel I clicked on the device and hit properties, then in the advanced tab the default format was set to 16 bit , 48000 Hz which the headset reads as mono for some reason. switching to any other format made the headset work perfectly again. ------------------------Hi, I have an issue which I've been trying to solve for a while. I have a pair of wireless headphones, Arctis 1 from Steelseries, that are not working pro

    :)
     
    AstralHaze1, Jun 17, 2021
    #1

  2. Wireless headset only recognized in one specific USB port

    I have a Thinkpad E540 with three USB ports. Two ports are occupied by small dongles from Logitech: One for a wireless keyboard-mouse combo, the other for a wireless headset. No problem with this setup until this morning.

    This morning, after a reboot and a hibernation of the PC, I noticed that the headset was not recognized anymore. Sound went to the laptop speakers. In Device Manager, under
    Universal Serial Bus Controllers, I see a line Unknown USB Device (Device Descriptor Request Failed).

    The keyboard-mouse dongle works as before.

    When I insert the headset dongle in the third USB port, it isn't recognized either. Same
    Unknown USB Device message as above.

    When I put the headset dongle in my other laptop, which runs Linux, it
    is
    recognized.

    When I swap the two dongles on my Windows PC, both dongles are recognized.

    This doesn't make sense to me. Can somebody more knowledgeable than me suggest a log file or other place where I might find information as to what's going on here?
     
    BerndBausch, Jun 17, 2021
    #2
  3. btarunr Win User
    Wireless USB 1.1 Specification Now Available

    The Wireless USB Promoter Group today announced the completion of the Wireless USB 1.1 specification, the technical map for product developers to bring the next generation of Wireless USB products to the market.

    Wireless USB 1.1 delivers key performance enhancements to Wireless USB technology, as well as added UWB upper band support for frequencies of 6 GHz and above, and offers backward compatibility with Wireless USB products currently in use by consumers. Wireless USB is evolving with optimized power efficiency and ease of use. Lower idle power requirements and improved battery life enhance Wireless USB power efficiency, and the new association model offers support for Near Field Communication (NFC) and proximity-based association, making Wireless USB even easier to install and use.

    “The Wireless USB 1.1 specification is the next step in Wireless USB technology,” said Jeff Ravencraft, USB-IF president and chairman. “Consumers want a fast, easy-to-use solution to wirelessly transfer content from PCs to devices. Wireless USB 1.1 is the solution supporting robust, high-speed wireless connectivity among devices.”

    To download the Wireless USB Revision 1.1 specification and adopter agreement, visit this page.
     
    btarunr, Jun 17, 2021
    #3
  4. Argel Obm Win User

    [solved] USB wireless headset not working properly with a specific laptop

    Headset not working

    Hi Mathieu,

    We need to know if the issue is with the computer or headset. To isolate the concern, provide us the following information:

    • Are you using a laptop or a desktop?
    • If you're using a laptop, does the built-in speaker works?
    • Are you using a USB headset or does your headset has a 3.5mm jack?
    • Do your headset works on other devices?
    • Have you tried using other headsets on your computer?
    In the meantime, follow the troubleshooting steps found on this link. The link provided different troubleshooting steps to help you resolve the issue.

    Hope to hear from you soon.
     
    Argel Obm, Jun 17, 2021
    #4
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[solved] USB wireless headset not working properly with a specific laptop

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