Windows 10: Some folders on the cloud

I purchased a new Windows 10 computer and discover that a few folders: Documents, Desktop and Pictures under My Computer are on the cloud rather than on local SSD. I have no idea on which cloud they are and I did not configure it. On the computer, I have 2 OneDrives: one for work and one for personal. How can I find where they are and configure them on my local SSD. Thanks!

:)

 

WD My Cloud 4Tb - Lost full content of Share Folder and Safepoint

Hullo,

Yesterday I lost a whole content of my main custom share folder on My Cloud 3Tb and simultaneously all data on my Safepont backup drive (sic!) (3Tb).

Previously I have noticed that My Cloud frequently disconnected itself from my home network. Thus I had to reboot it by detaching power supply. There was also a problem with recognition of my USB external storage attached to My Cloud (Safepoint drive).

Finally I did a Safe Factory Restore and I switched my main share folder setting from public to private. While doing that my main custom share folder disappeared from share list (Windows Explorer and web UI). When I switched back to public it reappeared again.

I think in this moment I noticed in Windos Explorer that in my main custom folder share sub-folder (huge volume - about 2.7TB) content became disappeared - there were files and subfolders there.

After certain time the share was emptied. There were only one folder (empty) and one sub-folder (empty).

I was struck dumb discovering that the Safepoint drive was also emptied. All folders remains in the root but they were completely empty!

As WD assures it was to be the safest protection for the My Cloud data!.
Thus I have lost almost 3Tb of precious data.

Today I contacted WD Support and they confirmed no data on the both drive. They, in the preliminary way proposed me an exchange (drive is on warranty) free of charge (after recovery attempt)! The final decision should be confirmed. They have advised me to contact recovery service company to retrieve the data. Of course they do not cover the fee.

They have not been able to explain why and how was it possible to loose the data from Safepoint drive.

I am extremely disappointed. In such case the whole WD idea of data security is totally untrustworthy. I will never be able to trust it and put on it any valuable data, any data.

I wonder wher if any of you have the similar problem.

I would be deeply thankful if you could furnish me with any potential cause of that disaster and if the lost data could be recoverable.

Thank you in advance and be careful, do not trust a Safepoint stability and security.

I wish I made a backup on a separate drive and not on attached to My Cloud one. Well, I wish I bought and used My Cloud at all.

Thank you in advance for any suggestion on the above.

 

Quick Access not searching Pictures folder

Summary, that last suggestion didn't work.

• I moved the pictures to another folder temporarily.

• Then I tried to remove the Pictures folder with option one at Add or Remove Folders from This PC in Windows 10 | Windows 10 Tutorials. Even after rebooting, the Pictures folder remained.
• So I tried using option two. Same thing: reboot >> Pictures folder still there.

• Since there were no troubleshooting steps for this scenario, just for the heck of it, I ran through the restore steps. Copied some pictures into the Pictures folder, ran a Quick Access search and initial problem remains: Searching all of QA doesn't find any files in Pictures folder, running search on just the Pictures folder does. I want to run a global search and find matching files in any/all of the Documents, Music, Videos, and Pictures folders.

That article dates from 2015 and I'm guessing is out of date. I hope it didn't create potential future problems in my registry.

Bottom line: I'm still looking for a fix.

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.