Windows 10: Some of my videos are not showing in the Photos app.

I am able to open these videos in the Photos app from the folder, but they do not show up in the app timeline. These videos are in mp4 format and also do not generate thumbnail in the folder. Also, I was unable to change the date from within the Photos app. Any idea what might be causing this?

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:)

 

N97: Photos and videos not showing up

Hi,



I took plenty of photos and videos at the U2 concert in NY with my N97 last week. But no video and photo shows up in either the photo or video apps on the phone. If I use the photo browser, I am able to access the photos from there, but not from the standard
photo app.



The videos are nowhere to be found using the regular nokia apps, not even file explorer is revealing them.



The only way to access the videos is connecting the phone to the PC in Mass Storage mode. Then I can select the videos and copy them to my PC.



Is there a way to "refresh" the photo/video list in the phone?



Thanks,



MB

 

Win10 Photos App - Video not showing; only green screen

Hi,

I'm using the Win10 photos app to create videos using existing video files and images. Previously I could preview the video that I've created. However after a windows update this morning, the video is not showing anymore [only the audio plays] and I get
a green screen.

I also couldn't play any video files on my HDD so I had to change the default video player to media player in the Default Apps menu. However this still doesn't work for the Photos App.

Any suggestions/ideas how to solve this?

 

Movie Editor in the photos app keeps uploading a pink/purple video instead of the actual video

Hi Emma Epps,



Thank you for writing to Microsoft Community Forums.



To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the questions below.

1. Is this issue occurring with all the video app, or with the particular video file?
   
2. What is the Graphic Card that you have installed on your PC?
   
3. What is the make and model of the system?
   
4. What is the version of Windows 10 you are using? You can refer this article to
   Check for operating system information in Windows 10.
   

It seems likely this pink artifacts on export issue is caused by display driver compatibility issues. However, I suggest you to follow the below method and check if that helps.



Method 1: Turn off hardware-accelerated video encoding in Settings

1. Open photo app and select settings
   
2. At the bottom you will find your app version number in the About this app section
   
3. If you are running version 2018.180710.00 or greater
   there will also be a Video section with a toggle on this page
   
4. You should try turning off this toggle, which will disable hardware-accelerated video encoding, then exporting your video.
   

I also suggest you to refer this Thread
Windows photo app - Export/Share function problem, from Sarah S (Microsoft)
Replied on July 14, 2018.







I look forward to hearing from you soon.



Regards,